In addition to contacting their corporate address, I would like to discuss this issue here as well. Whenever I go to Selamiçeşme Shell Öz Petrol station, I always seem to come across a malfunctioning air compressor service. It appears that the intention behind this is to guarantee that the tire repa...
I demand the appointment of a suitable station manager at the Shell gas station located on Mithatpaşa Street in Atakent Neighborhood, Ümraniye, Istanbul. I wonder if this station is being monitored. After 8 PM, individuals have taken over the self-service car wash area and are charging for car washi...
I set out from Bursa to Istanbul for a 10:00 AM appointment, only to face a catastrophe at around 8:15 AM. At the Shell gas station next to Oksijen 68, where we stopped to refuel, the attendant managed to break the key to our car! This mishap not only cost us precious hours but also forced us to can...
Hello. We've been fueling our personal and company vehicles at Shell for a long time. Curious about the difference between the points in the email and the points deducted from the system when buying fuel, I called your customer service on 03/01/2024 at 15:40. I felt uncomfortable due to the attitude...
I had an unpleasant experience at the Bupet Shell Gas Station in Bursa/Osmangazi where the staff exhibited rude and disrespectful behavior. They were unhelpful, displayed odd behavior, and responded with hostility when asked questions. One middle-aged, short, overweight staff member distributing car...
On November 27, 2023, I visited the Beylikdüzü Shell station, and to my surprise, they refused to provide me with gasoline, claiming it was unavailable. Additionally, when I attempted to check my tire pressure, that service was also unavailable. It's a highly disappointing station. Furthermore, on D...
I bought Shell's 1-liter 10x40 motor oil for 240 TL at one station and 136 TL at another. I found this price difference too excessive, so I first complained to the station that sold the expensive oil. They said "Free Market". Then I informed Shell about this situation. Two days later, a customer rep...
My fuel ran out right across from a gas station, so I crossed the road and asked for diesel in a red container. Astonishingly, they sold it to me in the red container, claiming that Shell's headquarters had forbidden it. However, just 300-400 meters ahead, there's another Shell station that freely d...
I went to Shell Zonguldak/Alaplı Ucler Petrol to buy fuel for my diesel vehicle with my 67AAG374 vehicle that I had just bought. Gasoline was used instead of diesel fuel and we were not told about this. I set out again towards Eregli with my vehicle, and when the car started to stall and malfunction...
On November 3, 2023, I filled my vehicle with 10 liters of AdBlue from Erpet Petrol on the way to Söke. Just 30 km later, my 2021 Doblo Monopoly gave an AdBlue failure. I took it to the Izmir Enriko Aliberti Fiat service, and they discovered low-quality AdBlue, cleaned the tank, and charged me 3149₺...
I recently bought a Schweppes beverage from the Shell gas station in Izmir Altındağ, and I was shocked when I opened it to find something inside. This is really not okay, and it feels like you're messing around with people's health. I'm going to make sure I report this problem through all the right ...
The fact that Shell wants 58 TL in exchange for 308 TL worth of points I earned through their campaign is beyond my comprehension. If they have such a policy, why didn't they say so during the promotion? I have to file a complaint with the Consumer Arbitration Board because of this mistake, and I pr...
Hello, unfortunately, on September 30, 2023, between 6:00 PM and 7:00 PM, I tried to make a credit card purchase for cigarettes at the Shell gas station located at Esentepe, D-100 South Side Road No: 21, 34870 Kartal/Istanbul, which is operated by Hilal Petro. Unfortunately, the cashier at the conve...
A Shell gas station is located in Kütahya center on A**** M******* Boulevard, directly across from the city park and facing the Social Security Institution (SGK) provincial directorate. Unfortunately, the constant music blasting from there has disrupted our lives. We can't even open our windows anym...
Shell is running a promotion, but they conveniently ignore it afterward. This is nowhere stated in their advertisements, posters at the gas pumps, or brochures at the cashier. They simply state that it is limited to 8 times per person and then refuse to participate. When we try to join via SMS, they...
I have a Shell Club Smart Card with the number 7441 04 72 07 5001-8, and I've been trying to cash in the points I got from the "No Empty Campaign." Shell has not been helpful, which is a shame. I've sent them at least 8 emails and talked to them 5 times on live chat, but my points haven't been used ...
While traveling on the Adana-Şanlıurfa highway, approximately 17-20 km before reaching Osmaniye (from the Adana direction), I stopped at your station located at the Osmaniye park area. I was disappointed to discover that the state of this station, which was associated with a reputable corporate enti...
We got to the car wash at 6:55 p.m. on Saturday, September 2, 2023, a Saturday. During the car wash, the brush that was meant to move from the bottom to the top of the car broke the Peugeot 2008 model's upper grille, which damaged the windshield. After we were done with the car wash, we asked to tal...
On September 1, 2023, at 2:48 PM, I went to the Shell Petrol Elvankent branch in Ankara to refuel my vehicle. Only the front pumps were operational, which caused chaos and confusion. Because the fuel nozzle was facing the wrong way, the hose length did not reach my vehicle's filling cap. When I inqu...
On August 27, 2023, I purchased gasoline from Kamer Petrol, located at Kamer Taştekin Ort. License No Bay/936-82/41903, Alaçatı Çeşme İzmir. After the transaction, I received a receipt, but I didn't scrutinize it closely at the moment. Later, I realized that they didn't provide me with the code-embe...
I had a traumatic experience at the Shell Gölköy branch. I purchased diesel fuel for my outboard motorboat. My engine, however, failed, leaving me stranded in the middle of the sea. The station refused to accept responsibility, leaving me to deal with the situation on my own. They even refused to re...
On August 19, 2023, at about 19:30, I went to the Shell gas station in Eskişehir, 71 Evler, and purchased 300 worth of diesel gasoline for my vehicle with license plate 26 **68. I left without checking the fuel gauge because I had a sick passenger with me. I returned to the station 1.5 hours later a...
I'm sharing my recent disheartening encounter with Shell Turkey, which has left me frustrated and disappointed. I visited one of their stations and faced two distinct issues, both of which I promptly reported to their staff. However, their response was lackluster, failing to acknowledge the gravity ...
Shell is a global energy business operating in over 70 countries. With its founding in 1907, the corporation has expanded to become a major global oil and gas producer. Gasoline, diesel, jet fuel, lubricants, and chemicals are just a few oil and gas products that Shell manufactures and sells. They also have assets in wind farms, solar panels, and charging stations for electric vehicles, all of which contribute to their increasing renewable energy portfolio. Shell provides energy solutions in addition to a retail network that sells food, beverages, and other necessities. Credit cards and smartphone payment applications are only two of the many convenient methods of payment they accept.
