I have a Shell Club Smart Card with the number 7441 04 72 07 5001-8, and I've been trying to cash in the points I got from the "No Empty Campaign." Shell has not been helpful, which is a shame. I've sent them at least 8 emails and talked to them 5 times on live chat, but my points haven't been used in 30 days. It's disappointing to see that Shell, the company that made the card, doesn't seem to be in a hurry to fix this problem. It goes without saying that this situation has made me very angry and sad. Shell must have thought that they needed these points themselves.
I have a Shell Club Card with the number 700441043****518. I bought 1115 TL of fuel yesterday. They informed me that there was a special campaign in which I needed to participate. They advised me to look for the campaign code on my fuel receipt. I took the receipt and went home, only to discover tha...
I am a long-time Shell Smart Card user and regularly purchase fuel from Shell stations. A week ago, I changed my vehicle, which required me to update the license plate registered to my Shell Smart Card. I completed this update on Shell’s website on the evening of July 2, 2025. My Smart Card number i...
Shell is running a promotion, but they conveniently ignore it afterward. This is nowhere stated in their advertisements, posters at the gas pumps, or brochures at the cashier. They simply state that it is limited to 8 times per person and then refuse to participate. When we try to join via SMS, they...
On July 26, 2025, I purchased fuel worth ₺1,751.33 with my credit card from the Günpet Akaryakıt Shell station in Ankara. I made the purchase to participate in the Shell Club Smart “Boş Yok” campaign, but the campaign code did not appear at the bottom of the receipt. My Shell Club Smart account is r...
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