Shell

On March 6, 2026, at 4:06 PM, a transaction in the amount of $722 was charged to my credit card without my knowledge or permission under the name Shell Alemdar Petrol. I did not use my credit card for this purchase, and I definitely did not authorize this transaction, yet this amount was still char...

I am filing a complaint about an incident I experienced at a Shell station in July. The male attendant with a dark complexion behaved rudely, insultingly, and aggressively toward me. When I reported the incident to Shell customer service, they initially showed interest and told me the employee would...

On 17.09.2025 at 19:34, I refueled my car with plate number 33 DVD 99 at the Shell LPG station of Hıdıroğlu İnşaat in Mersin/Tarsus. Since my tank was empty, I requested a full fill-up. However, during the process, the pump kept delivering fuel even after the tank was full, and 40.190 liters of gas ...

On August 27, 2025, around 10:30 p.m., I went to the Shell station located on Alınteli Boulevard in Ostim. I can say that whenever I go there with an old car, I always face the same treatment. But when I go with a new car, they are very attentive. I don’t really understand why they make this distinc...

On July 26, 2025, I purchased fuel worth ₺1,751.33 with my credit card from the Günpet Akaryakıt Shell station in Ankara. I made the purchase to participate in the Shell Club Smart “Boş Yok” campaign, but the campaign code did not appear at the bottom of the receipt. My Shell Club Smart account is r...

I am a long-time Shell Smart Card user and regularly purchase fuel from Shell stations. A week ago, I changed my vehicle, which required me to update the license plate registered to my Shell Smart Card. I completed this update on Shell’s website on the evening of July 2, 2025. My Smart Card number i...

On April 17, 2025, I went to the Shell station located at Prof. Dr. Necmettin Erbakan Street, Etimesgut/Ankara—which I couldn’t find listed in your system—to get my car washed. I parked at the automatic car wash and entered the store to get a receipt, stating that I wanted the "Excellent Brush Wash....

I bought fuel from Shell for the first time. I usually get fuel from other brands, but in Florya, I had no choice but to use Shell. I didn’t even drive 20 km before receiving an injector malfunction warning. While I was still trying to understand what was going on, an exhaust emission warning also a...

I had an unacceptable experience with Shell. The station refused to allow customers to use the restrooms, forcing people to plead for access even after traveling long distances. I documented the station’s and restrooms’ disgraceful condition with photos. On January 21, 2025, I called Shell’s main c...

The rest stop at Shell Bumer in Silifke, Mersin, constantly has its toilets closed. Every time we ask about it, the staff gives the excuse that they’re "broken." Is it really possible for the toilets to be broken every single time? It seems like they don’t want to hire workers to clean them or are i...

On December 28, 2024, at around 10 PM, I stopped at the Öztürk Petrol Shell station on Kayseri Road to refuel. Due to an issue with my leg, I asked the attendant, M****** F****, to charge my card at the pump. He responded harshly, telling me to "go to the market and do it yourself." When I insisted,...

On October 31, 2024, I visited the Shell station near Vatan Computer in Niğde to refuel my vehicle. I requested a fuel fill, and the attendant informed me that he had added 32 liters (despite my vehicle having a 45-liter tank that was already half full). He also claimed that the fuel tank had a hole...

On November 31, 2024, I was in Antalya Döşemealtı, where I often visit. Today, a friend of mine was checking out the bakery section at Hilmi Beken. I had a heart attack three years ago, and I have two stents in my heart. Since I don’t smoke, I offered to buy a cigarette for my friend. I specifically...

When I went to the Shell gas station at Rüzgarlıbahçe, Çavuşbaşı Cumhuriyet Street, in Beykoz/Istanbul, I saw a lost dog in the market area. I was worried about this because having an animal that could spread diseases in a place that sells both open and closed food doesn't seem safe. Also, the dog w...

Yesterday, on 07.10.2024, at 20:14, I asked the indifferent person at the cashier of Şekerci Petrol, "Do you have Yapı Kredi?" He said, "Yes." He used my ₺260 points from Yapı Kredi, but charged ₺800 from another bank's POS. Despite me specifically mentioning this, the person did what he wanted. I b...

I used the tunnel car wash at the Shell gas station in Egekent2, Menemen, twice and encountered issues both times. During the first wash, the machine flung off my front license plate, causing it to break. In the second wash, my wipers were bent out of shape. I have never experienced these problems w...

At the Çeşme Dalyan Shell gas station, I encountered a very rude attendant. He was older, had a black mustache, and a large belly. He yelled at me and refused to clean my windows, despite my filling up the tank. I complained to the manager, but the response I got was, "There's nothing we can do." Th...

While traveling to Ankara, I stopped at the Shell gas station in Kırıkkale (25 km before reaching Kırıkkale center). Despite the women's restroom being occupied, a male cleaning staff member nonchalantly entered and demanded, "Get out, I need to clean," blatantly disregarding privacy and respect. Th...

I just bought 3 cold coffees from the Starbucks located at the Shell Sefaköy İstanbul branch. They were advertised with a 20% discount, but when I made the purchase, they charged me the full price without applying the discount. Because of being on a long journey, I was unable to go back and deal wit...

On May 27, 2024, around 10 a.m., I stopped by the Shell station's market in Istanbul/Kadıköy Bostancı to refuel and do some shopping. I intended to buy two Starbucks coffees, two packs of Winston cigarettes, ₺600 worth of gasoline, and a car air freshener. As I approached the cashier, a lady named Z...