I had a traumatic experience at the Shell Gölköy branch. I purchased diesel fuel for my outboard motorboat. My engine, however, failed, leaving me stranded in the middle of the sea. The station refused to accept responsibility, leaving me to deal with the situation on my own. They even refused to replace the faulty fuel, so I had to empty it myself. The final straw was their lack of accountability. It's shocking to see such an iconic brand as Shell act in such a reckless manner. They didn't leave any stone unturned. This incident has resulted in both financial loss and significant frustration for me. I demand that they compensate me for my financial losses as soon as possible. It's disheartening to see such a well-known company fail to live up to its reputation for quality and customer service.
I went to the Shell Izmit Outlet between 8:00-8:30 PM and filled my car with fuel worth 700 TL. The following day, while driving to work in Istanbul, my car's engine began to misfire. Eventually, it stalled in the middle of the road and wouldn't start again. With the help of a tow truck, we transpor...
I went to Shell Zonguldak/Alaplı Ucler Petrol to buy fuel for my diesel vehicle with my 67AAG374 vehicle that I had just bought. Gasoline was used instead of diesel fuel and we were not told about this. I set out again towards Eregli with my vehicle, and when the car started to stall and malfunction...
I'm sharing my recent disheartening encounter with Shell Turkey, which has left me frustrated and disappointed. I visited one of their stations and faced two distinct issues, both of which I promptly reported to their staff. However, their response was lackluster, failing to acknowledge the gravity ...
On July 29, 2023, I stopped at the Kiliccioglu BP station on the Izmir-Istanbul highway to fill up my Tucson with diesel. To my dismay, my car's fuel warning light illuminated just 15 minutes after refueling, indicating the presence of water in the fuel. Spending more than 36 TL for contaminated fue...
On 17.09.2025 at 19:34, I refueled my car with plate number 33 DVD 99 at the Shell LPG station of Hıdıroğlu İnşaat in Mersin/Tarsus. Since my tank was empty, I requested a full fill-up. However, during the process, the pump kept delivering fuel even after the tank was full, and 40.190 liters of gas ...
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