I travelled with Etihad Airways on flight EY489 from KLIA to Abu Dhabi on 03/01/2026. After collecting my luggage at the destination, I noticed that the handle of my baggage was spoiled and clearly damaged during handling. I immediately reported the issue to the Etihad staff/baggage service desk at ...
A friend and I purchased tickets from Etihad Airways for a flight from Istanbul Airport to Bali, Indonesia, scheduled to depart on December 31, 2025, at 2:00 PM. Our booking reference (PNR) is DNR82A. We planned all our travel arrangements accordingly and arrived at Istanbul Airport at 12:50 PM on t...
On 11 December 2025, I travelled on Etihad flight EY870 from Abu Dhabi to Hong Kong, during which there was a serious theft incident affecting several other passengers. While most people were sleeping, a member of the cabin crew noticed a passenger acting suspiciously around row 38. It was then disc...
Because of a delay on my Etihad flight EY544 on October 25, 2025, my spouse and I missed our connection in Abu Dhabi and were unable to board our next flight, EY414. Due to this delay, we were forced to wait for a long time at Abu Dhabi Airport, and our entire travel plan was disrupted. We arrived ...
On November 3, 2025, during my return flight from Indonesia to Istanbul with Etihad Airways, two wheels on my suitcase were broken and the suitcase itself was also damaged. A damage report was filed at Istanbul Airport, but despite this, I was not provided with a replacement suitcase and no solution...
On November 13, 2025, I experienced an approximately 4-hour delay on Etihad Airways flight EY545 to Thailand. During this delay, no information, meals, or any form of assistance was provided to me. Because of the delay, I missed my Istanbul connecting flight (TK2320), and this caused significant inc...
After flying with Etihad Airways to my destination, I noticed that one of the wheels on my suitcase was damaged when I picked it up from the luggage belt. The suitcase is from the Wildcraft brand and was purchased recently in India. It was sturdy and in perfect condition when I checked it in. I kind...
On October 30, 2025, I completed my Bangkok–Abu Dhabi–Istanbul flight (EY401 and EY545, booking code: 7B9AN6) with Etihad Airways. Upon arrival, I noticed that the handle of my suitcase was completely broken, which also caused damage to the body of the luggage. There were no missing items, but the s...
On October 4, 2025, I booked a Cambodia flight ticket (reservation number: 6847127)** via Skyscanner, which redirected me to Kiwi.com. The flight was scheduled for October 17, and I purchased the ticket on October 4. However, due to unforeseen circumstances, I requested a cancellation on October 6. ...
On May 15, 2025, my spouse and I traveled on Etihad Airways flight reservation PDN6HH, from Kuala Lumpur (KUL) to Istanbul (IST) with a layover in Abu Dhabi. During the first leg of our journey (Kuala Lumpur–Abu Dhabi), the flight was significantly delayed due to the airline’s fault, which caused ou...
On May 15, 2025, my spouse and I traveled with Etihad Airways from Kuala Lumpur to Istanbul (KUL–IST) with a layover in Abu Dhabi. During the first leg of the trip (Kuala Lumpur–Abu Dhabi), our flight departed significantly later than scheduled due to a delay caused by the airline. As a result, our ...
We purchased four round-trip flight tickets directly from Etihad Airways’ official website for Istanbul–Abu Dhabi on November 1, 2025 (departure) and November 9, 2025 (return). However, two tickets were issued under the same passenger name (M* A***)**, and the airline is refusing to correct the name...
On October 3, 2025, after my Etihad flight from Abu Dhabi to Istanbul Airport, I noticed that my suitcase was damaged. I immediately reported the situation to the airport authorities, and a report was filed. However, I was told that I needed to have the suitcase repaired within seven days and email ...
My name is Vikas, and I am writing about my recent trip from New Delhi (DEL) to Lisbon (LIS) with Etihad Airways. My flight arrived on October 7, and after landing, I discovered that my luggage was missing. With the help of airport staff, I later found my baggage completely damaged upon arrival. It ...
Through Obilet, I purchased tickets with Etihad Airways for my trip from Istanbul–Abu Dhabi–Bali on September 9, 2025, and return from Bali–Abu Dhabi–Istanbul on September 24, 2025. The total cost of these tickets was ₺58,000 (PNR: BMKF0Z). Unfortunately, due to a medical emergency caused by an acc...
On May 25, 2024, I purchased an extra seat for my Etihad Airways flight (reservation code NEL95Y) and paid ₺4,926 by credit card. However, since the flight was later changed by the airline, I decided to cancel my ticket and successfully received a full refund of the base ticket price through my trav...
After my recent flight with Etihad Airways, my suitcase was returned to me in a torn and burst condition. Many of the items inside, including special oils and creams I had purchased in Bali, were missing. When the baggage was weighed at the airport, it was already clear that several kilograms were m...
On August 16, 2025, my family and I traveled with Etihad Airways on flight EY801 from Tokyo Narita to Abu Dhabi. We were three passengers carrying standard cabin baggage and my spouse’s personal backpack. At the check-in counter in Tokyo Narita Airport, the staff demanded an additional ₺5,000 fee fo...
Dear Etihad Airways Customer Service, I am writing to file a complaint regarding my damaged baggage upon arrival from my recent journey with Etihad Airways. Flight details: Passenger Name: Park Y*** Booking Reference / PNR: 5QGMN Flight Number: EY592 (Amman – Abu Dhabi) / EY822 (Abu Dhabi – Seoul) D...
We purchased Seoul–Istanbul tickets with Etihad Airways, but since our fare did not include baggage, we tried to buy additional baggage allowance directly from the airline’s website. Unfortunately, the site constantly shows an error and will not process the purchase. To resolve the issue, we downlo...
On the night of 24.06.2025, I was flying from Abu Dhabi to Istanbul on Etihad Airways flight EY5748. During the night flight, while most passengers—including myself—were sleeping, my personal bag was tampered with and $4600 in cash was stolen. I later learned that several other passengers also exper...
Dear Etihad Airways Customer Service, I am writing to formally lodge a complaint regarding damage to my checked baggage while traveling with Etihad Airways. My name is Harmanpreet S***, and I recently traveled from Delhi (DEL) to Al Qassim (ELQ) via Abu Dhabi (AUH) on June [insert date], 2025. My bo...
Dear Etihad Airways Customer Service, I am writing to report damage to my checked baggage during my recent journey with Etihad Airways on 16th June, from Hyderabad, India to Amsterdam, Netherlands, via flights EY 353 and EY 041. Upon arrival at Amsterdam Airport, I discovered that my main suitcase h...
On my recent trip with Etihad Airways, after disembarking and retrieving our luggage, I discovered that my large suitcase had a broken wheel and my leather bag had severely torn handles and a ripped side grip. I purchased these bags at a significant cost, trusting they would last through such intern...
