I travelled with Etihad Airways on 22 August 2026 from Abu Dhabi to Dammam under reservation YTEWJQ. At Abu Dhabi Airpor...t, the ground staff insisted that I hand over my hand baggage, tagged as 0607 EY 949575, to be loaded together with the checked-in baggage, even though most other passengers were a
I travelled with Etihad Airways from Ahmedabad to Frankfurt on 15.08.26 under PNR 8J3CN2. When I collected my checked ba...ggage at Frankfurt airport and reached home, I discovered that the padlock on my baggage had been completely removed and was missing. After opening the suitcase, I realised that my
I am writing regarding my American Tourister suitcase, a grey hard-shell model, which was damaged and tampered with duri...ng my recent trip from Abu Dhabi to Delhi on flight EY 218. When I collected my baggage after arrival, I noticed that the suitcase shell was cracked and the chain/zipper appeared t
I have a return ticket with Etihad Airways from Munich to Abu Dhabi and then Abu Dhabi to Islamabad. My current return f...light is booked for 31 August at 11:25 from Munich. I want to change this return to 1 September at 11:25 from Munich. When I logged into the Etihad app and tried to change my booki
On 28 July 2026 I flew with Etihad on the route Bangalore – Abu Dhabi – Dammam. When I finally received my checked bagga...ge in Dammam, it was both delayed and severely damaged, and some of my belongings were missing. The hard fiber body of my suitcase was completely broken and the zip was also broken
For the past week I have been trying to contact Etihad Airways customer ser...vice at from the USA, but the number does not work. No matter how many time
I travelled with Etihad Airways from Karachi to Sydney via Abu Dhabi on 25 June 2026 on booking reference 8HXNT3, with f...lights EY297 and EY450. When I collected my checked baggage at Sydney International Airport on 26 June 2026, I did not notice any visible problem at the carousel and went home as n
I purchased Etihad Airways tickets for the Islamabad to Abu Dhabi route thr...ough Wingie on 6 March. The flight scheduled for 6 March 2026 was cancelled
I travelled with Etihad Airways under the name Mrs. Ruchika J***, booking reference PNR 8P6068, on flights EY217 on 3 Ju...ne 2026 from New Delhi (DEL) to Abu Dhabi (AUH) and EY9 on 4 June 2026 from Abu Dhabi to Chicago O'Hare (ORD). My checked baggage was tagged with number 607 EY 621322 and had Chica
My flight was canceled by Etihad Airways, and I booked my ticket through Wego. It has been more than 75 days, and I stil...l have not received my refund. Whenever I contact them, they say they are still waiting for the airline to process the refund and that they will refund me once they receive the amo
I travelled with Etihad Airways from Peshawar to Lisbon, departing on 11 May and arriving in Portugal on 12 May. When I ...collected my luggage at Lisbon Airport, I saw that my suitcase was damaged, with a broken wheel and a cracked shell. I did not make a damage report at the airport at that moment, b
I booked an Etihad flight from Tel Aviv to Hanoi scheduled for 20 November 2026 and paid 1,300 USD by credit card on 25 ...March. The amount has already been charged and appears on my credit card transaction history, but I have not received any booking confirmation number or receipt from Etihad. At thi
I traveled with Etihad on flight EY5 from Delhi to Washington Dulles via Abu Dhabi on April 2–3, 2026. After landing at ...Dulles, I collected my two checked suitcases from the conveyor belt and placed them on a cart. While proceeding towards the pick-up area, I noticed that one of the suitcases had be
I travelled with Etihad Airways on flight EY021 from Abu Dhabi to Toronto (YYZ) on March 14 under the name Dhwani B*** P...***. The flight arrived with a delay of about 2 hours, and when I reached Toronto my checked baggage was not delivered at the airport. Despite waiting and checking with the baggage
I travelled on 12 March on an Etihad Airways flight from Abu Dhabi (AUH) to Toronto (YYZ) and my baggage was delayed. At... the airport I submitted a delayed baggage report and was given a PIR number, but I have unfortunately lost this reference and can no longer track my baggage. For the last 4 days I
On 4 February, I tried to book an Etihad Airways flight from Bangalore to Abu Dhabi through your system. After completin...g the payment of 2,171.63 AED with my debit card, the page did not show any booking confirmation, and I also did not receive any confirmation email or PNR. However, the amount was
I purchased an Etihad Airways ticket for travel from Atlanta to Jakarta and only later realized that my surname is missi...ng from the booking. My booking reference is 748KD9 and the total amount I paid for this ticket is 1,142.93 USD. Since I noticed the issue, I have been trying to get my surname add
I travelled with Etihad Airways from Ahmedabad to Toronto on 20/01/2026 with flight EY241, and upon arrival at Toronto A...irport my checked baggage was not delivered to me. Despite waiting at the baggage belt, my bag did not arrive and I have been left without my belongings. This situation has caused
I travelled with Etihad Airways on flight EY489 from KLIA to Abu Dhabi on 03/01/2026. After collecting my luggage at the... destination, I noticed that the handle of my baggage was spoiled and clearly damaged during handling. I immediately reported the issue to the Etihad staff/baggage service desk at
A friend and I purchased tickets from Etihad Airways for a flight from Istanbul Airport to Bali, Indonesia, scheduled to... depart on December 31, 2025, at 2:00 PM. Our booking reference (PNR) is DNR82A. We planned all our travel arrangements accordingly and arrived at Istanbul Airport at 12:50 PM on t
On 11 December 2025, I travelled on Etihad flight EY870 from Abu Dhabi to Hong Kong, during which there was a serious th...eft incident affecting several other passengers. While most people were sleeping, a member of the cabin crew noticed a passenger acting suspiciously around row 38. It was then disc
Because of a delay on my Etihad flight EY544 on October 25, 2025, my spouse and I missed our connection in Abu Dhabi and... were unable to board our next flight, EY414. Due to this delay, we were forced to wait for a long time at Abu Dhabi Airport, and our entire travel plan was disrupted. We arrived
On November 3, 2025, during my return flight from Indonesia to Istanbul with Etihad Airways, two wheels on my suitcase w...ere broken and the suitcase itself was also damaged. A damage report was filed at Istanbul Airport, but despite this, I was not provided with a replacement suitcase and no solution
After flying with Etihad Airways to my destination, I noticed that one of the wheels on my suitcase was damaged when I p...icked it up from the luggage belt. The suitcase is from the Wildcraft brand and was purchased recently in India. It was sturdy and in perfect condition when I checked it in. I kind
Etihad Airways is the national airline of the United Arab Emirates, founded in 2003 and headquartered in Abu Dhabi. The airline is part of Etihad Aviation Group and operates passenger and cargo flights to destinations across the Middle East, Europe, Asia, Africa, Australia, and North America.
Customer support: Available through the official Help Centre, live chat, phone support, and online contact forms.
Phone number: Regional customer support phone numbers are available through the official Etihad contact page.
Etihad Airways operates in the commercial aviation industry, providing passenger transportation, cargo services, and travel-related products. The airline also offers a frequent flyer program, holiday packages, airport services, and premium travel experiences.
User feedback is mixed, with complaints commonly related to flight disruptions, baggage handling, refunds, and customer support responsiveness.
If you've experienced issues with Etihad Airways, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
