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The Pumper At The Shell Gas Station Broke The Car Key

Didem
Didem
Shell
January 23, 2024 10:42 AM58

I set out from Bursa to Istanbul for a 10:00 AM appointment, only to face a catastrophe at around 8:15 AM. At the Shell gas station next to Oksijen 68, where we stopped to refuel, the attendant managed to break the key to our car! This mishap not only cost us precious hours but also forced us to cancel our plans, disrupting work commitments and leaving us unable to take the kids where we intended. The burnt-out tickets are the least of our worries; it's the disappointment in the children's eyes that truly hurts. I demand compensation for the financial and emotional toll of this irresponsible and careless act.

January 24, 2024 10:55 AM (1 day after complaint)

Dear Guest, Thank you for your interest in our company. We are pleased to assist you with any needs you may have regarding our products and services. We will review the matter you have communicated and provide you with information as soon as possible. You can always reach us through the channels listed below. Best regards, Shell & Turcas Petrol A.Ş. Fuel Customer Operations Team

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