On September 1, 2023, at 2:48 PM, I went to the Shell Petrol Elvankent branch in Ankara to refuel my vehicle. Only the front pumps were operational, which caused chaos and confusion. Because the fuel nozzle was facing the wrong way, the hose length did not reach my vehicle's filling cap. When I inquired about it, the attendant informed me that providing fuel in this manner was against the rules. I obediently repositioned my car in the queue, but to my surprise, they were serving vehicles in the opposite direction. When it was my turn, however, they refused to dispense fuel. When I mentioned that it was allegedly illegal to fuel in this manner, they inquired as to who had told me that. When I mentioned I was going to file a complaint, they dismissed me and suggested I complain to whomever I pleased, indicating a lack of customer service. This experience has left me deeply dissatisfied, and I have decided that I will never buy fuel from Shell again due to their declining service quality.
On June 24, 2023, at 12:39 PM, I visited the Shell petrol station in Güzelbahçe (Mithatpaşa Cad no. ). I informed the attendant, Mr. G*, of the amount of fuel I needed for my vehicle. He attached and removed the pump from my car, claiming it was properly connected. However, when I started driving an...
On October 31, 2024, I visited the Shell station near Vatan Computer in Niğde to refuel my vehicle. I requested a fuel fill, and the attendant informed me that he had added 32 liters (despite my vehicle having a 45-liter tank that was already half full). He also claimed that the fuel tank had a hole...
I'm writing to express my dissatisfaction with Shell's customer service. I purchased diesel fuel from the Shell station in Viranşehir on January 17, 2023, and was extremely dissatisfied with the service I received. Not only did the employees write my license plate number incorrectly, but they also i...
On January 22, 2025, at 08:01, I visited the Shell Seymen Petrol station in Kocaeli Derince (island no. 5-6) to refuel my vehicle. I informed the pump...
On August 27, 2025, around 10:30 p.m., I went to the Shell station located on Alınteli Boulevard in Ostim. I can say that whenever I go there with an old car, I always face the same treatment. But when I go with a new car, they are very attentive. I don’t really understand why they make this distinc...
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