Unusual Request at a Shell Gas Station in Istanbul

September 30, 2023 8:12 PM68

Hello, unfortunately, on September 30, 2023, between 6:00 PM and 7:00 PM, I tried to make a credit card purchase for cigarettes at the Shell gas station located at Esentepe, D-100 South Side Road No: 21, 34870 Kartal/Istanbul, which is operated by Hilal Petro. Unfortunately, the cashier at the convenience store disappointingly mentioned that they couldn't earn a commission on cigarettes and reluctantly suggested that if I added another item to my purchase, they could reluctantly accept payment by credit card. I am disappointed by this situation and would like the relevant branch to investigate it. In this piece, I express my disappointment about an unusual request made during a credit card transaction at a Shell gas station in Istanbul.

October 2, 2023 9:09 AM (1 day after complaint)

Dear Guest, Thank you for your interest in our company. We are pleased to assist you with any needs you may have regarding our products and services. We will review the matter you have conveyed and provide you with information as soon as possible. Best regards, Shell&Turcas Petrol A.Ş. Fuel Customer Operations Team

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