The fact that Shell wants 58 TL in exchange for 308 TL worth of points I earned through their campaign is beyond my comprehension. If they have such a policy, why didn't they say so during the promotion? I have to file a complaint with the Consumer Arbitration Board because of this mistake, and I promise to never buy gas from a Shell station again. The shocking difference between how much the points are worth and how often they can be converted is a complete breach of trust. I hope that this problem is fixed quickly and that Shell looks at how it does things to keep customers trusting it in the future.
I have a Shell Club Card with the number 700441043****518. I bought 1115 TL of fuel yesterday. They informed me that there was a special campaign in which I needed to participate. They advised me to look for the campaign code on my fuel receipt. I took the receipt and went home, only to discover tha...
In order 0043064080, I spent 406.90 TL to take advantage of the campaign of 200 TL gift points for every 400 TL spent. During the payment, I received a notification asking if I wanted to use the 14.53 TL points gained on my card, which I authorized because I viewed it as money in my account, and 393...
I heard abot the campaign they were having, quickly I drove to the nearest petrol station, filled up with diesel, and left. A lot of points were added to my account, which I can use to offset the cost of future purchases, and this came as a pleasant surprise. Hurray! I had accrued enough points for ...
I was taken aback to find an annual fee of ₺859 applied to my credit card, which has a limit of only ₺1100. When I applied for the card, I was explicitly informed that there would be no such fee. This surprise charge made me feel deceived. I reached out to customer service to ask for a refund, but b...
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