Shell's Dubious Loyalty Points Conversion
The fact that Shell wants 58 TL in exchange for 308 TL worth of points I earned through their campaign is beyond my comprehension. If they have such a policy, why didn't they say so during the promotion? I have to file a complaint with the Consumer Arbitration Board because of this mistake, and I promise to never buy gas from a Shell station again. The shocking difference between how much the points are worth and how often they can be converted is a complete breach of trust. I hope that this problem is fixed quickly and that Shell looks at how it does things to keep customers trusting it in the future.
Dear Guest, Thank you for your interest in our company. We are pleased to assist you with any needs you may have regarding our products and services. We will review the matter you have communicated and provide you with information as soon as possible. When we respond to your notification, our calls may appear as international numbers due to technical infrastructure. To ensure we can follow the process effectively, we kindly ask you to answer these calls made by our Customer Operations unit from domestic numbers. You can always reach us through the channels specified below. Sincerely, Shell & Turcas Petrol A.Ş.
