1
Songül is completely dissatisfied with the result

My Peugeot 2008 Damaged by Faulty Brush at Shell

My Peugeot 2008 Damaged by Faulty Brush at Shell
My Peugeot 2008 Damaged by Faulty Brush at Shell
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Songül
September 04, 2023 4:27 pm
44

We got to the car wash at 6:55 p.m. on Saturday, September 2, 2023, a Saturday. During the car wash, the brush that was meant to move from the bottom to the top of the car broke the Peugeot 2008 model's upper grille, which damaged the windshield. After we were done with the car wash, we asked to talk to the manager. We were told that the manager wasn't available at the moment but would be on Monday. They told us they would call us at that time, but they never did. Even though evidence has been collected from security camera footage, we can't believe that nothing has been done right away to fix this problem.

Progress
Progress

September 08, 2023 2:37 pm

There has been no progress regarding my complaint, and no follow-up was made in the absence of any progress. What kind of irresponsibility is this? Despite being told that I would be called, I still have not been contacted.

September 06, 2023 3:59 pm (1 day after complaint)
Songül
Songül
September 07, 2023 3:26 pm

The vehicle owner was not contacted, and no follow-up has been made regarding the issue. I was called once, but when I answered, no one spoke; after two seconds, the call was disconnected.

Songül
Songül
September 08, 2023 2:34 pm

The vehicle owner was not contacted, no follow-up was made on the matter. Why is Shell North Bayraklı not taking responsibility?

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