Denied Shell Club Smart Promotion Despite My Eligibility
On August 27, 2023, I purchased gasoline from Kamer Petrol, located at Kamer Taştekin Ort. License No Bay/936-82/41903, Alaçatı Çeşme İzmir. After the transaction, I received a receipt, but I didn't scrutinize it closely at the moment. Later, I realized that they didn't provide me with the code-embedded receipt necessary for the "no empty underneath" campaign, which held no value for me. When I raised this issue with Shell Club Smart, they shockingly informed me that I had participated in the campaign eight times and was ineligible for further participation. However, I only joined the campaign five times, and it's clearly reflected in the app. I'm disappointed with the service I received at the station, and even during my live chat with an agent named "s**," they cut off the conversation as soon as I insisted that I hadn't participated eight times. My experience needs to be addressed to ensure fair treatment for all customers.
Dear Guest, Thank you for your interest in our company. We are pleased to assist you with any matter you may need regarding our products and services. We will review the issue you have conveyed and provide you with information as soon as possible. Best regards, Shell & Turcas Petrol A.Ş. Fuel Customer Operations Team
Hello, I already accessed the link you sent live, but the lady on the other end abruptly ended the conversation as if she hung up the phone on me. I have written my complaint both there and here. Best regards.
