On August 27, 2023, I purchased gasoline from Kamer Petrol, located at Kamer Taştekin Ort. License No Bay/936-82/41903, Alaçatı Çeşme İzmir. After the transaction, I received a receipt, but I didn't scrutinize it closely at the moment. Later, I realized that they didn't provide me with the code-embedded receipt necessary for the "no empty underneath" campaign, which held no value for me. When I raised this issue with Shell Club Smart, they shockingly informed me that I had participated in the campaign eight times and was ineligible for further participation. However, I only joined the campaign five times, and it's clearly reflected in the app. I'm disappointed with the service I received at the station, and even during my live chat with an agent named "s**," they cut off the conversation as soon as I insisted that I hadn't participated eight times. My experience needs to be addressed to ensure fair treatment for all customers.
On July 26, 2025, I purchased fuel worth ₺1,751.33 with my credit card from the Günpet Akaryakıt Shell station in Ankara. I made the purchase to participate in the Shell Club Smart “Boş Yok” campaign, but the campaign code did not appear at the bottom of the receipt. My Shell Club Smart account is r...
I have a Shell Club Card with the number 700441043****518. I bought 1115 TL of fuel yesterday. They informed me that there was a special campaign in which I needed to participate. They advised me to look for the campaign code on my fuel receipt. I took the receipt and went home, only to discover tha...
I am a long-time Shell Smart Card user and regularly purchase fuel from Shell stations. A week ago, I changed my vehicle, which required me to update the license plate registered to my Shell Smart Card. I completed this update on Shell’s website on the evening of July 2, 2025. My Smart Card number i...
Yesterday, on 07.10.2024, at 20:14, I asked the indifferent person at the cashier of Şekerci Petrol, "Do you have Yapı Kredi?" He said, "Yes." He used my ₺260 points from Yapı Kredi, but charged ₺800 from another bank's POS. Despite me specifically mentioning this, the person did what he wanted. I b...
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