Shell is running a promotion, but they conveniently ignore it afterward. This is nowhere stated in their advertisements, posters at the gas pumps, or brochures at the cashier. They simply state that it is limited to 8 times per person and then refuse to participate. When we try to join via SMS, they give us insufficient information. My license plate number is 34***3738. When I called the customer service line, the representative was extremely rude, treating us as if we were enemies. They advised us to read the small print online. What kind of reasoning is that? You laid everything out in front of us; it should be obvious. It should not be the customer's responsibility to discover hidden information. I demand that this discriminatory customer service representative be fired and that my points be credited. Shell's campaign has been a frustrating experience, and their customer service could use some work.
I have a Shell Club Card with the number 700441043****518. I bought 1115 TL of fuel yesterday. They informed me that there was a special campaign in which I needed to participate. They advised me to look for the campaign code on my fuel receipt. I took the receipt and went home, only to discover tha...
I have a Shell Club Smart Card with the number 7441 04 72 07 5001-8, and I've been trying to cash in the points I got from the "No Empty Campaign." Shell has not been helpful, which is a shame. I've sent them at least 8 emails and talked to them 5 times on live chat, but my points haven't been used ...
On August 27, 2023, I purchased gasoline from Kamer Petrol, located at Kamer Taştekin Ort. License No Bay/936-82/41903, Alaçatı Çeşme İzmir. After the transaction, I received a receipt, but I didn't scrutinize it closely at the moment. Later, I realized that they didn't provide me with the code-embe...
After shopping through an app other than Shell, I won coupons that were only valid at selected Shell Select markets. In the district I was in, they we...
I am a long-time Shell Smart Card user and regularly purchase fuel from Shell stations. A week ago, I changed my vehicle, which required me to update the license plate registered to my Shell Smart Card. I completed this update on Shell’s website on the evening of July 2, 2025. My Smart Card number i...
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