Hello. We've been fueling our personal and company vehicles at Shell for a long time. Curious about the difference between the points in the email and the points deducted from the system when buying fuel, I called your customer service on 03/01/2024 at 15:40. I felt uncomfortable due to the attitude and demeanor of a lady named '*****ah' who answered. Instead of providing information to the customer, I believe she displayed a rude attitude. The raised tone of voice and the responses surprised me. I have never encountered such a situation before. If you listen to the conversation records at the specified time, you can understand the negative attitude I experienced. Due to the behavior of your representative, both I and the vehicles owned by our company will no longer use Shell. If you track our license plate information, you can see that we no longer visit Shell stations. I suggest improving the attitude of the employees in your call center so that other customers do not have to give up Shell for the same reason. I would like to mention that many people around me have similar complaints. I present this information to you, wishing you a good day.
I had an unacceptable experience with Shell. The station refused to allow customers to use the restrooms, forcing people to plead for access even after traveling long distances. I documented the station’s and restrooms’ disgraceful condition with photos. On January 21, 2025, I called Shell’s main c...
Dear Sir/Madam, On August 26, 2024, I visited your Renault Mais branch in Ankara and met with Sales Consultant S*** T***. However, I was extremely dissatisfied with his attitude and behavior. S*** T*** not only failed to provide sufficient information about the vehicles but also displayed a lack of ...
Shell is running a promotion, but they conveniently ignore it afterward. This is nowhere stated in their advertisements, posters at the gas pumps, or brochures at the cashier. They simply state that it is limited to 8 times per person and then refuse to participate. When we try to join via SMS, they...
Even though I left many requests on the call me button in the application, I did not receive a call even once. I contacted customer service on 27.11.2023 and sent an e-mail the next day. I received a message stating that a registration was created with the number 1020908, but I did not receive a cal...
We appreciate your response on March 26, 2024. However, you continue to provide incorrect answers because you fail to perceive and address the issue accurately. My complaint does not concern your branch representatives making mistakes. Rather, it pertains to your branch officials who refuse to provi...
Comments