I bought Shell's 1-liter 10x40 motor oil for 240 TL at one station and 136 TL at another. I found this price difference too excessive, so I first complained to the station that sold the expensive oil. They said "Free Market". Then I informed Shell about this situation. Two days later, a customer representative called me and said that this was natural and that I could buy it from another station for 300-odd liras due to the "free market economy". While I was trying to explain that I was shopping by relying on the brand's corporate identity and that this situation was unacceptable, she constantly interrupted me. "I already called to inform you, there is nothing to be done about this issue," she said. In short, she insinuated that I was talking in vain. When I told her that I was trying to express my complaint as a customer, she continued to interrupt me over and over again despite my warnings. I stated that I did not want to talk to her due to constant interruptions, and she hung up the phone saying "OK then, have a nice day". From now on, Shell is a brand I will choose to stay away from. I wanted to let you know if there are those of you who think, as I did, that "there is no price difference between stations, it is standard".
Man, I had a really rough time at that Shell station on the side road in Beylikdüzü. this morning at like 9 or 10, I put 400 liras of Euro diesel in my car. The attendant was like, "Don't worry about it, we got an open tab. No need for a receipt." I just took their word for it and didn't bother aski...
I have been filling up my LPG tank at the Kayseri Shell Gas Station for 6 months now, but recently I noticed that the tank was only being filled with 36-37 liters of gas, despite having a capacity of 42 liters. When I went to Birgen LPG, they filled my tank with the correct amount. I reported the is...
I went to the Şirinyer Shell station around 11:50 AM to get fuel. However, they informed me that due to a procedure, they would only provide fuel after midnight. In other words, they would sell fuel at an increased price after the price hike. I believe the best response to such a business approach i...
Yesterday, on 07.10.2024, at 20:14, I asked the indifferent person at the cashier of Şekerci Petrol, "Do you have Yapı Kredi?" He said, "Yes." He used my ₺260 points from Yapı Kredi, but charged ₺800 from another bank's POS. Despite me specifically mentioning this, the person did what he wanted. I b...
The fact that Shell wants 58 TL in exchange for 308 TL worth of points I earned through their campaign is beyond my comprehension. If they have such a policy, why didn't they say so during the promotion? I have to file a complaint with the Consumer Arbitration Board because of this mistake, and I pr...
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