I Face Monster Tulpar Laptop Issues After Multiple Replacements

Trusting the Monster brand, I purchased a Semruk S7 V9.2 laptop on November 27, 2024. I specifically chose this model because of its build quality and hardware specifications. However, within about a month, I started experiencing constant blue screen errors, freezing and lag during games, and abnormally high CPU temperatures.

When I contacted support, I was told the issues might be software-related. I reset the device and reinstalled Windows, but the same problems continued. I then sent the laptop to Monster technical service. The service team confirmed that there was a fault but informed me that they did not have the Semruk model in stock. Instead, they offered a Tulpar model or a refund. Although I was not fully satisfied, I agreed to switch to the Tulpar series.

When I received the Tulpar device and set it up, I noticed screen distortion issues immediately, along with system errors. I returned this device as well, and another replacement was sent. I was told the new device would come with a 2-year warranty, but the warranty period did not align properly with the replacement date and did not reflect a full 2 years.

Despite this, I started using the device, but I again experienced freezing, lagging, in-game errors, and another blue screen. I formatted the device and reinstalled all drivers, but the issues persisted. I sent the device back to service again, this time reporting freezing, lag, and high CPU temperatures. The service responded that the fan was clogged and that the issue was software-related, which I strongly disagree with.

Even after testing the device again, I encountered errors starting from the second game session, clearly showing that the issue cannot be explained solely by the fan or software. Throughout my experience, my devices have spent more time in technical service than in my hands. I chose Monster specifically to enjoy smooth gaming during my limited free time, but this has not been possible.

Now, with the Tulpar T6 V1.2 model, I am still facing similar issues and feel seriously inconvenienced. I have shared all error screenshots and videos with the authorized service. Due to repeated faults, multiple service processes, and significant time loss, I am requesting a complete replacement with a brand-new, fully functional, defect-free device.