Sephora

As a Sephora Black Card member, I received an email about a special birthday gift defined for my membership. However, the product you offered is completely out of stock. From what I’ve seen, Sephora assigns the same gift to everyone, yet that specific item is rarely available. To make matters worse...

I’ve made multiple fragrance and beauty product purchases at the Sephora İstinyePark İzmir branch, but none of those in-store transactions have been reflected as points on my Sephora account. Only the online purchases show up under my profile, which is incredibly frustrating as I frequently shop in ...

I ordered the Fable & Mane three-piece hair serum set from Sephora’s official online store, expecting to receive all products in full, sealed condition. However, when I opened the package, I immediately noticed that the Amla Soothing Serum bottle was significantly underfilled compared to the other t...

On July 13, 2025, I purchased the Rabanne Victor Elixir perfume from the Sephora Mall of İstanbul store for approximately ₺6,000. After just a few uses, I noticed that the perfume was leaving yellow stains on my clothing. This issue isn't unique to the bottle I bought—the store’s tester also caused ...

I visited the Sephora store around noon. I had added a few items to my cart on Sephora’s online shopping app and went to the store to try them out before purchasing the ones that suited me online. I asked for a few products, and they simply handed one to me saying, “Here, apply it yourself.” I expla...

I returned the perfume I bought from Sephora, and I’ve been waiting for my refund to be deposited for two months. Every time I call, they say my refund was approved, that they’re busy at the moment, and that they’ve noted it as urgent. I even provided my bank details twice to make sure there was no ...

I am absolutely livid with Sephora! My Beauty Insider points have vanished into thin air, and I'm seeing red. Only the points from a purchase I made two days ago are showing up, but I've made countless other purchases recently, both online and in-store. I've also been a loyal customer, getting my br...

I am absolutely outraged with Sephora! My Black Card points are showing up as 0, which is completely incorrect and unacceptable. I had a significant amount of accumulated points from numerous previous purchases, and they've just vanished. This isn't a minor inconvenience; it's a blatant disregard fo...

I am absolutely livid with Sephora! I received an online code for my birthday gift, the argan oil body lotion, and it's completely useless. Every time I try to use it during an online purchase, I get the infuriating message, "This code does not meet the conditions." It doesn't matter what product I ...

I am absolutely outraged with Sephora! I earned Black Card status, a supposed perk for loyal customers, but I've yet to receive the promised welcome email. This is incredibly frustrating. I've already sent emails to your support team, but all I get are automated responses, or worse, complete silence...

I am absolutely outraged with Sephora! Today, I bought a Clinique moisturizer, and what I received was completely unacceptable. There was no plastic seal or any protective packaging whatsoever. To make matters worse, the box was entirely empty—the actual cream wasn't even inside! How can a store lik...

I am absolutely furious with Sephora! My order arrived today, and one of the five products, the eyeliner, is completely defective and unusable. This is utterly unacceptable. The product simply doesn't dispense properly; sometimes nothing comes out, and other times it gushes out uncontrollably. I've ...

I am absolutely disgusted with Sephora and the Estee Lauder concealer I bought from their Armada store on May 22, 2025! I started using it, and now, less than a month later, it reeks of vinegar. This is utterly unacceptable for a product that's supposed to be fresh. It's obvious the concealer was ei...

I’m very disappointed with my recent experience ordering from Sephora Kanyon. I specifically purchased products for my engagement day, trusting the delivery dates shown on the website and confirmed by store employees. But the promised delivery date came and went, and I received nothing. I had to cal...

I placed an order on Sephora.com on May 28, 2025, and while the estimated delivery date shown at checkout was May 30, it’s now been over a week, and my order status still says “Preparing.” I was expecting the usual 2-day processing and delivery, as promised on the site—but here we are, 7 days later...

I’m very disappointed with the Benefit face mask I purchased from Sephora. I bought this product with high expectations, but after only 3–4 uses, it became completely unusable. The texture changed drastically—it hardened and dried out so much that it’s now impossible to apply. I stored it properly,...

I’ve been making frequent purchases from Sephora, and based on how much I’ve spent, I should be well on my way to qualifying for Black Card status. But despite all that spending, none of my loyalty points are showing up in my account. This has been going on for a while now, and I can’t find any exp...

I’m a Sephora Black Card member and I’m completely shocked and frustrated—my points balance, which had over 11,000 points, suddenly reset to zero without any warning or explanation. I didn’t redeem a coupon, I didn’t complete a purchase using points, and yet they’re just gone. All I did was browse ...

I’m a Sephora Black Card member, and despite it being my birthday recently, I never received any birthday code, gift, or notification—nothing was applied or defined to my account. I filled out the official contact form to report the issue, but there has been no response at all. This isn’t the first...

On May 18, I visited Panora Sephora and purchased an Estee Lauder foundation based on a store associate’s recommendation. Unfortunately, the service I received was careless and pushy. The associate only tested the shade on my chin, and before suggesting this product, she repeatedly tried to upsell m...

On May 7, 2025, I purchased a 125 ml Terre d’Hermès perfume from Sephora online. Although the product arrived, its status on the app still says “Order Received”, not delivered. I didn’t open the box—not even the shipping pouch—because I decided to return it immediately. When I asked about returning...

I’ve been trying to purchase the NARS Light Reflecting Foundation in Mont Blanc shade from Sephora for months, but it’s never in stock. Every time I check, the product is still unavailable—and I’m tired of waiting indefinitely. This is not just a one-time issue. Almost every product I want from Sep...