Sephora

I purchased a Dolce & Gabbana The One perfume from Sephora, but from the very first use I realized there was a serious issue. The scent disappeared within seconds and became completely undetectable. At first, I thought maybe I couldn’t smell it on myself, but I asked others to test it as well, and t...

I visited Sephora at Forum Bornova in Izmir for a brow shaping service at the Benefit Brow Bar with Koray Bey. When I booked my appointment, I was told the procedure would take about 30 minutes, but the entire session was rushed and finished in only 5–6 minutes. Before the service began, I clearly ...

I joined the Sephora Card Program and after reaching 15,000 points, my points were converted into reward coupons. According to Sephora, I earned two 10% discount coupons and was told the coupon codes were sent to my registered email address. However, no such email ever arrived — I checked both my in...

On September 17, 2025, I made a purchase worth ₺15,182 at the Sephora Capacity store (Invoice No: 3A22025000022560). I originally planned to place my order online, but I decided to buy directly from the store for convenience after checking product shades and completing my needs. When I got home and...

On September 13, I placed an order through the Sephora mobile app for the Huda Beauty Icy Nude eyeshadow palette (Order No: 8004651326). The order arrived on September 17, but when I opened the package, I saw that the palette was broken, and the mirror inside was covered in eyeshadow powder. Additi...

On Monday, I made a purchase worth ₺2,100 at the Sephora store in Korupark Mall. During checkout, I provided my phone number to the cashier and also received my invoice (Invoice No: 6C42025000032676, time: 15:13). However, even after two days, my loyalty points have still not been added to my Sephor...

I recently realized that a Dior lipstick I purchased some time ago from the Sephora Ankamall store may not be authentic. After using it for a while, I noticed that its staying power is extremely poor and the packaging began peeling off in a very short time, which is not something I would expect from...

Despite having a Sephora Black Card, for about a year now my points have not been automatically credited for any of my purchases, most of which I make at the Mersin Forum Mall store. At every purchase I provide my phone number at the cashier and pay by credit card, with amounts ranging from ₺479 to ...

In November 2023, my Sephora membership was upgraded to Gold status, and I was informed that I would receive a Gold Box gift as part of the transition. However, even after nearly 10 months, the Gold Box has still not been delivered. Every month I contacted Sephora customer service, both by phone and...

On August 15, 2025, I placed an order through the Sephora app, but due to a system error the same order was processed twice. When I called customer service, I was told to refuse delivery of the duplicate package so it could be returned. On August 21, 2025, the package arrived via courier, and I did ...

On September 13, I ordered the Milk Makeup Cooling Water Jelly Tint – Lip and Cheek Color Stick from Sephora’s online store, and it was delivered to me on September 14. When I first opened the product, I noticed bubbles on its surface and leakage in the packaging. Upon applying it to my face, it cau...

While trying to add my address in the Sephora mobile app, I keep receiving a “wording adress” error message, which prevents me from completing my order. I entered my address information fully and correctly, yet the system still blocks me. I had previously placed orders to this same address without a...

I experienced a serious issue with my online order from Sephora for a Huda Beauty liquid blush (Order #8004594335). When the product first arrived, the package was torn, so I returned it. However, my refund request was rejected on the grounds that the packaging was damaged, and the product was sent ...

I have been trying for a week to place an order on both the Sephora mobile app and website, but whenever I add items to my cart and enter my delivery details, I repeatedly receive the message “Invalid number, please correct” even though I am entering my phone number correctly. This error prevents me...

I was informed by Sephora that I had been given a birthday gift with a special code that could only be added to my basket if I purchased something else from the website. However, no matter what I added, the system kept saying “unavailable promotion.” The same issue happened on the app, and when I we...

About two months ago, I purchased a serum from Sephora. Unfortunately, it arrived broken. I immediately sent the damaged item back, and Sephora confirmed receipt of the return the very next day. I was told that my refund would be processed within two weeks. It has now been over a month and a half, a...

I recently visited a Sephora store, where I tried and genuinely liked a few products. Impressed by their quality, I decided to purchase the same items from Sephora’s official online store during a promotion. However, when my order arrived, I was shocked by the stark difference between what I had tes...

On May 4, 2025, I returned a product I purchased from Sephora’s official website. It has now been over three months, and I still have not received the promised refund to my credit card. I’ve called their customer service center multiple times, and each time I’m told the same scripted response: “We’v...

I’m deeply disappointed with my recent experiences at the Sephora store in Bursa Korupark. During my last two visits, I specifically asked for tester perfumes or serums, yet I was told both times that there were none available. When I asked again today—without even specifying a particular product—I ...

I’ve been trying to place an order through Sephora’s website, but I’m shocked to see that there is no home delivery option available—only store pickup. This completely prevents me from making a purchase, as there is no Sephora store in the city where I live. I even tried ordering via Google Shopping...

I’m a Sephora Black Card member, and I was clearly told by customer service that if I reached 75,000 points by July 25, 2025, I would be upgraded to Gold status. Acting on that information, I made an additional purchase on July 23, 2025, specifically to hit the required threshold. At Sephora Akasya...