Sephora

22100
(36 reviews)
Write a Complaint
244 Complaints
Sephora
22100
(36 reviews)
Write a Complaint

I Face Missing Items In Sephora Turkey Gift Set Bought In Istanbul

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Sherif
December 12, 2025 2:50 pm
39
I Face Missing Items In Sephora Turkey Gift Set Bought In Istanbul
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i-face-missing-items-in-sephora-turkey-gift-set-bought-in-istanbul-3.jpg
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1
Betül is completely dissatisfied with the result

I Face Missing Gift Items After My Sephora Online Order Was Placed

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Betül
December 09, 2025 5:23 pm
36
1
Özlem is completely dissatisfied with the result

Sephora Manager’s Disrespectful Behavior Toward Customer Group

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Özlem
November 28, 2025 8:35 pm
33
1
Su Karakurt is completely dissatisfied with the result

Sephora Advent Calendar Not Prepared In Store - Refund Still Not Received

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Su Karakurt
November 18, 2025 4:25 am
24

Sephora Employees Not Giving Out Testers

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Kübra
October 24, 2025 8:21 am
60

Sephora App Address Errors Cause Repeated Delivery Problems

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Ayşe
September 19, 2025 2:24 am
35
1
Ba Al is completely dissatisfied with the result

I Face Useless Return Process for Defective Dolce & Gabbana The One Perfume From Sephora

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Ba Al
September 18, 2025 2:26 pm
21
I Face Useless Return Process for Defective Dolce & Gabbana The One Perfume From Sephora
I Face Useless Return Process for Defective Dolce & Gabbana The One Perfume From Sephora
I Face Useless Return Process for Defective Dolce & Gabbana The One Perfume From Sephora
i-face-useless-return-process-for-defective-dolce-gabbana-the-one-perfume-from-sephora-3.jpg
1
Merve is completely dissatisfied with the result

Disappointed With Uneven Eyebrow Service at Sephora Benefit Brow Bar in Izmir

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Merve
September 18, 2025 1:11 pm
20
Disappointed With Uneven Eyebrow Service at Sephora Benefit Brow Bar in Izmir
Disappointed With Uneven Eyebrow Service at Sephora Benefit Brow Bar in Izmir
Disappointed With Uneven Eyebrow Service at Sephora Benefit Brow Bar in Izmir
Disappointed With Uneven Eyebrow Service at Sephora Benefit Brow Bar in Izmir

Sephora Card Program Coupons Not Delivered and Unusable Online

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Deniz
September 18, 2025 12:31 am
16

Sephora Capacity Store Gave No Testers After ₺15,182 Purchase

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Gizem
September 18, 2025 12:30 am
15

Sephora Sent Broken Huda Beauty Palette And No Promos With ₺3,400 Order

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Esra
September 17, 2025 11:02 pm
19
Sephora Sent Broken Huda Beauty Palette And No Promos With ₺3,400 Order
Sephora Sent Broken Huda Beauty Palette And No Promos With ₺3,400 Order
Sephora Sent Broken Huda Beauty Palette And No Promos With ₺3,400 Order

Sephora Complaint About Loyalty Points Not Added After Purchase

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Sudenaz
September 17, 2025 6:28 pm
16
1
Damla is completely dissatisfied with the result

Sephora Complaint About Suspected Fake Dior Lipstick From Ankamall Store

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Damla
September 17, 2025 5:50 pm
30
Sephora Complaint About Suspected Fake Dior Lipstick From Ankamall Store
Sephora Complaint About Suspected Fake Dior Lipstick From Ankamall Store

Sephora Complaint About Black Card Points Not Credited for Purchases

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Eylül
September 17, 2025 4:56 pm
18

Sephora Complaint About Undelivered Gold Box Despite Gold Membership

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Beyza
September 17, 2025 12:11 pm
17

Sephora Complaint About Refund Delay After Duplicate Order Return

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Ebru
September 17, 2025 8:32 am
25

Sephora Complaint About Defective Milk Makeup Jelly Tint Causing Skin Irritation

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Ece
September 16, 2025 10:11 pm
18
Sephora Complaint About Defective Milk Makeup Jelly Tint Causing Skin Irritation

Sephora Complaint About “Wording Adress” Error Preventing Order Completion

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Busem
September 16, 2025 7:00 pm
35

Sephora Complaint About Damaged Huda Beauty Liquid Blush and Rejected Refund

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Erva
September 16, 2025 3:34 pm
18

Technical Glitch on Sephora App and Website Blocking Orders Due to Phone Number Error

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Elif
September 15, 2025 11:10 pm
35
1
Tilba is completely dissatisfied with the result

Sephora Birthday Gift Code Did Not Work When I Tried to Use It

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Tilba
September 12, 2025 3:45 pm
32
5
Nisa is very satisfied with the result
Resolved
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Nisa
August 04, 2025 11:47 pm
6
Nisa Removed the Complaint from Publication

I Still Haven’t Received My Refund for the Broken Serum I Returned to Sephora

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Büşra
July 29, 2025 3:35 pm
17

Frequently Asked Questions (FAQ)

How do I know if my Sephora order went through?

You can check the status of your Sephora order by visiting Sephora.com and searching for the "Track Order" link at the top of the screen. Then, clicking on the order number associated with the shipment you wish to track will display comprehensive order information.

How long does Sephora take to refund?

The refund process is typically completed within 30 days, although it may be subject to the customer's bank policy. Refunds include confirmation of returns, execution of required checks, and operations regarding money transfers or online store credits.

What does limited stock mean at Sephora?

The "Limited Stock" notification on an item indicates that only one of that specific items is available for sale. These items are often on display in the store and may not be shipped.

Can I edit my Sephora orders?

Unfortunately, Sephora does not allow customers to modify their orders after the purchase is made. However, customers have the option to cancel their order within one hour of placing it.

How do I contact Sephora?

Sephora can be contacted via email at [email protected], [email protected], or [email protected]. Customers can also reach them by phone at 1-877-SEPHORA (1-877-737-4672) or through Live Chat every day between 3 am – 9 pm PT for guidance with their shopping experiences and beauty questions.

About Sephora

Sephora is a leading beauty retailer with over 2,500 stores worldwide. The company offers a wide range of makeup, skincare, fragrance, and hair care products from top brands. In addition, Sephora's in-store beauty consultants provide personalized advice and guidance, and the company also offers a loyalty program, online shopping, and a mobile app. Sephora is also known for its wide range of products and services and its commitment to customer service.