I visited the Sephora store around noon. I had added a few items to my cart on Sephora’s online shopping app and went to the store to try them out before purchasing the ones that suited me online. I asked for a few products, and they simply handed one to me saying, “Here, apply it yourself.” I explained that I didn’t know how to use it, but no one offered to help. They gave me the product and moved on to assist other customers. Later, someone applied contour to my face. When I asked, “Don’t you have a brush?” they responded, “If we had one, we would’ve used it.” The staff was extremely indifferent and showed no attention to customers. Do you have to be ultra-rich to get decent service there?
Customer service by Sephora is the worst I have ever encountered. From start to finish, I had a whole mess with a purchase I placed through their website. Once the order was placed, it came late and unfinished. The customer support representatives were quite nasty and useless when I phoned to discus...
As a makeup artist, I frequently buy products online but decided to shop in-store at Sephora this time. I purchased a selection of high-end products, totaling over ₺26,000. However, the experience was far from satisfactory. The staff showed little interest in assisting me during the shopping process...
I had this really annoying thing happen to me at Sephora Black. They sent me a gift card for a real product, and it looks like they also sent me an email with a code to use it. But, surprise, surprise, that email with the code never came. When I told their customer service about it, they just told m...
For two days, I have been trying to contact Sephora’s customer service, but no one is answering my calls, and my emails are being ignored. This is beyond frustrating, especially considering that I requested a refund for a return made on the same day, within the same hour—yet they refused to process ...
Every time I visit the Sephora store in Mall of Istanbul, I notice that all the female employees, except those in the perfume section, are busy doing their own makeup. This happens without fail on every visit. I usually know what I want before coming in, but I always struggle to find someone to help...
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