I visited the Sephora store around noon. I had added a few items to my cart on Sephora’s online shopping app and went to the store to try them out before purchasing the ones that suited me online. I asked for a few products, and they simply handed one to me saying, “Here, apply it yourself.” I explained that I didn’t know how to use it, but no one offered to help. They gave me the product and moved on to assist other customers. Later, someone applied contour to my face. When I asked, “Don’t you have a brush?” they responded, “If we had one, we would’ve used it.” The staff was extremely indifferent and showed no attention to customers. Do you have to be ultra-rich to get decent service there?
Customer service by Sephora is the worst I have ever encountered. From start to finish, I had a whole mess with a purchase I placed through their website. Once the order was placed, it came late and unfinished. The customer support representatives were quite nasty and useless when I phoned to discus...
I made a purchase of around ₺9000 from a Sephora store and I shop there regularly, buying shampoo, makeup, and other items. I always try to support physical stores, thinking I’d get a more personalized experience. However, the cashier acted mockingly and gave me just one foundation tester. It felt l...
I've made several purchases from the Sephora online store, and I even have a Gold membership. However, I've never experienced anything like this before. When placing an order through the Sephora app, there was initially an issue during the order payment phase due to a glitch in their system, causing...
I ordered a perfume from Sephora, but they didn’t ship my order for a few days. I contacted their customer service multiple times to inquire about the delay, but each time I was told to wait. Frustrated, I decided to cancel my order, but they informed me that I couldn’t cancel it and had to wait for...
I purchased a product online and headed over to the Sephora store located in Zorlu Center to collect it. The employee who gave me the product forgot to take off the barcode, which made the alarm go off when I left the store and resulted in a security guard stopping me. After grabbing my bag and stro...
Comments