I am absolutely livid with Sephora! I received an online code for my birthday gift, the argan oil body lotion, and it's completely useless. Every time I try to use it during an online purchase, I get the infuriating message, "This code does not meet the conditions." It doesn't matter what product I add to my cart; the code simply will not work. This is beyond frustrating! What's the point of offering a birthday gift if loyal customers can't even redeem it?
This isn't just a minor glitch; it feels like a deliberate bait-and-switch. I've followed all the instructions, tried different combinations of products, and spent far too much time trying to troubleshoot a problem that shouldn't even exist. I've earned this birthday gift, and Sephora is making it impossible to claim. This kind of experience completely undermines any positive feelings about their loyalty program.
Sephora, you need to fix this immediately. Activate my birthday gift code so I can finally redeem my argan oil body lotion! I expect a prompt resolution to this issue. It's time to honor your promotions and stop creating unnecessary roadblocks for your customers. I demand to use my well-deserved birthday gift!
I was informed by Sephora that I had been given a birthday gift with a special code that could only be added to my basket if I purchased something else from the website. However, no matter what I added, the system kept saying “unavailable promotion.” The same issue happened on the app, and when I we...
I’ve been a Sephora Black Card member since 2017, yet I’ve never been able to claim the birthday gift benefit promised to cardholders. Every year, I visit the store during my birthday month, only to be told I can redeem the gift online. However, when I contact customer service about not receiving a ...
I’m a Sephora Black Card member, and despite it being my birthday recently, I never received any birthday code, gift, or notification—nothing was applied or defined to my account. I filled out the official contact form to report the issue, but there has been no response at all. This isn’t the first...
I recently reached Sephora's Black Card status, but despite this, I never received any confirmation email stating that I became a Black Card member. On top of that, I have not received the promised 10% discount code or the free gift code either. I have been waiting for days, checking my email consta...
On December 24th and 25th, I participated in a game through the Sephora app and won a gift code. The code was delivered to me via email, and I attempted to apply it to a basket of items that met the campaign's conditions. However, the code gave an error message and I was unable to use it. I contacte...
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