I am absolutely outraged with Sephora! My Black Card points are showing up as 0, which is completely incorrect and unacceptable. I had a significant amount of accumulated points from numerous previous purchases, and they've just vanished. This isn't a minor inconvenience; it's a blatant disregard for customer loyalty. What's the point of being a dedicated customer and earning points if Sephora just erases them?
I've seen countless other complaints online from people facing the exact same issue, which tells me this isn't an isolated incident—it's a systemic problem. My current Black Card status in the app now shows zero points, which is frankly insulting given how much I've spent. This feels like a direct betrayal of my trust as a customer.
Sephora, you need to fix this immediately. Restore all my missing points to my Black Card, without delay. Investigate this widespread issue and take prompt action to prevent this from happening to anyone else. I expect a swift resolution and an explanation for why my hard-earned loyalty points simply disappeared.
I recently checked my Sephora Black Card account, and to my surprise, my points balance shows 0. However, before this issue, I had accumulated around 11,500 points from multiple purchases. Now, all my points are gone, and I am demanding their immediate reinstatement. I have noticed that many other ...
I’m a Sephora Black Card member and I’m completely shocked and frustrated—my points balance, which had over 11,000 points, suddenly reset to zero without any warning or explanation. I didn’t redeem a coupon, I didn’t complete a purchase using points, and yet they’re just gone. All I did was browse ...
I had accumulated a large amount of points in my Sephora account, aiming to reach Gold Card status through my purchases. However, one day I logged int...
I’ve been making frequent purchases from Sephora, and based on how much I’ve spent, I should be well on my way to qualifying for Black Card status. But despite all that spending, none of my loyalty points are showing up in my account. This has been going on for a while now, and I can’t find any exp...
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