I’m a Sephora Black Card member, and despite it being my birthday recently, I never received any birthday code, gift, or notification—nothing was applied or defined to my account. I filled out the official contact form to report the issue, but there has been no response at all.
This isn’t the first time I’ve struggled to get in touch with Sephora’s customer service, and I’m extremely frustrated. As a loyal customer and a Black Card holder, I expected better communication and fulfillment of promised benefits.
I’m now turning to this platform in hopes that someone will finally respond and resolve the issue. I request that my birthday gift be honored without further delay, and that Sephora improves its customer support for loyal members like me.
I recently reached Sephora's Black Card status, but despite this, I never received any confirmation email stating that I became a Black Card member. On top of that, I have not received the promised 10% discount code or the free gift code either. I have been waiting for days, checking my email consta...
I’m a Sephora Black Card holder, and today is my birthday. I was expecting an email or some acknowledgment, but nothing came. When I called Sephora, they told me I couldn't get my birthday gift because it was out of stock. Seriously? How can such a big store not have a small gift available for loyal...
As a Sephora Black Card member, I was expecting my birthday gift and a 10% discount to be provided as part of the membership perks. However, I received no email or SMS notification about these offers. I was informed that I could pick up my birthday gift in-store, but visiting a store isn’t convenien...
I’ve been a Sephora Black Card member since 2017, yet I’ve never been able to claim the birthday gift benefit promised to cardholders. Every year, I visit the store during my birthday month, only to be told I can redeem the gift online. However, when I contact customer service about not receiving a ...
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