I specifically bought Ella Bonna shoes because they were advertised as having anti-slip soles, but the reality couldn’t be more different. My son has slipped so many times while wearing them that it’s become a real safety concern. His legs literally slide out from under him as if he’s walking on ice...
I trusted the Ella Bonna brand and ordered baby booties from their website on September 27th (Order No: #eb8638). After placing the order, I realized I had selected the wrong size and immediately requested a cancellation and refund. I reached out through their customer service link, but no one respo...
I bought two pairs of Ella Bonna shoes for my twins, but we started using them later because they were a bit big. When we finally tried one of the pairs, I discovered that both shoes were for the same foot. I immediately contacted the company to request a correction, but they refused to fix the mist...
I purchased a pair of baby booties from the Ella Bonna seller via Trendyol, trusting both the brand and the platform. Unfortunately, after just two months of normal use, the product became visibly deformed. The material wore out far too quickly for something that’s supposed to be durable and made fo...
I ordered a pair of polar booties directly from Ella Bonna’s official website, expecting quality. But just 10 days after my 14-month-old son started wearing them, the booties tore at the toe. What’s worse is that I had even sized up and purchased the 18–24 month version for extra comfort and room to...
"The Ella Bona company has evaluated my complaint and resolved my issue. I thank them."
"We met with the officials of Ella Bonna on January 10th. They solved the problem. They provided a refund. I thank them for their very kind and attentive behavior."
I made a purchase from Ella Bonna for two items on October 30th. Received a notification on November 2nd from Sürat Kargo mentioning that my package was on its way with tracking number 10913316719576. Yet, I did not get a notification confirming the delivery. I stayed at home the entire day on Novem...
"Ella Bonna addressed the issue by sending me the same number of polar slippers to resolve the grievance. Thank you."
I purchased a pair of polar slippers from Elle Bonna's website, but unfortunately, they shrank after the initial wash. Even though I ordered a size me...
"I was able to reach them by contacting them through social media, and the return was processed. Thank you."
I bought a pair of polar slippers from Ella Bonna, and they were shipped on September 15th, arriving promptly. Unfortunately, they were too tiny for m...