I’m a Sephora Black Card member and I’m completely shocked and frustrated—my points balance, which had over 11,000 points, suddenly reset to zero without any warning or explanation. I didn’t redeem a coupon, I didn’t complete a purchase using points, and yet they’re just gone.
All I did was browse new products and add a few items to my cart. The app showed my points correctly just moments before, then out of nowhere, the balance dropped to zero. I’ve been a loyal customer who shops regularly through the Sephora mobile app, and I’ve earned those points over time with real money—₺ spent on countless purchases.
This is unacceptable. Points like these are part of the reason customers stay loyal. Losing them without using them or being notified feels like a total breach of trust.
Sephora, I need a clear explanation and immediate restoration of my missing points. This isn’t just a glitch—it’s a serious customer issue that needs urgent attention.
I had over 17,000 loyalty points in my Sephora account, and just a couple of days after making another purchase, I logged in to find that all of my points had vanished—reset to zero. I didn’t return any products, didn’t violate any rules, and yet my entire balance was wiped out without notice. Afte...
I recently checked my Sephora Black Card account, and to my surprise, my points balance shows 0. However, before this issue, I had accumulated around 11,500 points from multiple purchases. Now, all my points are gone, and I am demanding their immediate reinstatement. I have noticed that many other ...
I am absolutely outraged with Sephora! My Black Card points are showing up as 0, which is completely incorrect and unacceptable. I had a significant amount of accumulated points from numerous previous purchases, and they've just vanished. This isn't a minor inconvenience; it's a blatant disregard fo...
I’m a Sephora Black Card member with card number 9001 054 254 914, and I recently noticed that over 8,000 points on my account have suddenly disappeared without any explanation. I didn’t make a redemption or return any products—my points were simply wiped out. I tried logging in and out of my accou...
I recently checked my Sephora account and was shocked to see that all my points—nearly 9,000—had disappeared, showing a balance of zero. I’m a frequent shopper, regularly making purchases and accumulating points, so this is extremely disappointing. I even made a recent purchase, expecting to see my ...
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