I have been a loyal Clinique user for years, particularly of the All About Eyes product, which I have used for a long ti...me without any issues. Recently, in the USA, I purchased the larger and more expensive size of All About Eyes from Ulta Beauty, and I am extremely disappointed with the experience.
On 04/25, I applied the Clinique Moisture Surge moisturizer to my face before going to sleep. When I woke up, I had a st...rong rash, redness, irritation, and itching on my face, which made me realize that I am allergic to this product and that it caused a very uncomfortable reaction for me. I purchase
I recently started using the Clinique Moisture Surge 100H Auto-Replenishing Hydrator, which was given to me as a gift an...d purchased from Macy's. After the second application on the second day of use, the skin all over my chin and bottom jaw began to sting and burn immediately on contact with the pro
I recently purchased a Clinique “Take The Day Off” makeup remover from Amazon, and I am unable to open the bottle due to... the child-safety lock mechanism. The push-down-and-twist child lock does not disengage at all, so the cap will not open despite multiple careful attempts. I have tried several tim
I am filing a complaint regarding a delivery issue I experienced with the Kolay Gelsin courier company. My package conta...ining a Clinique product, with tracking number 154440256, has not been delivered since Thursday. Even though my delivery address is located in Diyarbakır Yenişehir, there has been
I purchased Clinique’s High Impact High-Fi Full Volume Mascara from your official online store and gifted it to my daugh...ter to use. About half an hour after she applied the mascara, she developed itching, redness, and noticeable swelling around her eyes. The swelling lasted for 2–3 days. As a health
I purchased a Clinique mascara from Trendyol’s own seller on December 1, 2025. When the product arrived, I noticed that ...the mascara had no protective seal, which made me unsure whether it had been opened or used by someone else before reaching me. I have never encountered such a hygiene issue with a
On November 23, I purchased the Clinique Moisture Surge Megastars set from Clinique’s official website for $43, discount...ed from $53. However, shortly after placing my order—before the product was even shipped—the price dropped again to $32. This is clearly a misleading and trust-damaging pricing pra
I purchased a concealer product from Clinique’s official website. However, the box arrived completely empty. When I cont...acted Clinique about the issue, their staff simply responded by saying they had a packaging video proving the item was included. But when I asked to see this video, they told me th
On November 28, 2025, I was looking at products at the Clinique stand inside the Boyner store at Cevahir Mall. Around 9:...40–9:45 p.m., while no one was at the counter, I saw a man call out to a female employee by name. Shortly after, a woman appeared next to me. She said “Welcome,” and then began sta
My shipment from Clinique, sent via Kolay Gelsin and tracked under number 150742331, has been missing since Thursday, No...vember 20. For the past three days, I have been receiving constant SMS messages saying the package is “out for delivery,” yet there is no clear information and no real progress. Th
The product I ordered from Clinique 8 days ago has still not been delivered. The shipping company says they did not rece...ive the package from Clinique, while Clinique says that the order was handed over to the courier. Despite contacting Clinique three separate times during this process, I have not r
I purchased the Clinique High Impact Full Volume Mascara through Hepsiburada and used it for the first time. About three... hours after applying the mascara, I removed my eye makeup using an eye makeup remover. However, on the very first day of use, I experienced serious eyelash shedding. I have never
I purchased Clinique All About Eyes Eye Cream and Clinique Moisture Surge 100H Auto-Replenishing Hydrator from the arriv...al duty-free shop at Adnan Menderes Airport. I have used both products about 4–5 times in total. The eye cream caused dryness, small bumps, and a strong stinging sensation around
On September 28, 2025, I placed an order (No: 6910839120) through Clinique’s official website. The promotion at the time... stated that customers making purchases over ₺2,500 would receive a complimentary makeup bag. However, instead of the makeup bag, I only received two tiny 1ml sample products, whic
At the end of January 2025, I purchased a tinted lip oil from the official Clinique website (Order No: 6788537686). As o...f today, the product has chemically separated, indicating that its formula has broken down. I have stored the product at room temperature, following the usage and storage instructi
I purchased the Clinique Moisture Surge 100H Auto-Replenishing Hydrator from the official Clinique Turkey website about ...nine and a half months ago, and I’m very dissatisfied with the product. The advertised claim of “100 hours of lasting hydration” is completely misleading — I don’t even feel any mo
On May 13, 2025, I purchased a Clinique Moisture Surge cream from Clinique Turkey’s official website. When I opened the ...product, I immediately noticed that the cream had a gritty, uneven texture, which made it unsuitable for use. Because of this, I have not applied it to my skin at all. There were
I recently placed an order through Clinique’s official online store (Order No: 6881077634) for two Take The Day Off prod...ucts. Today, when I tried to use them for the first time, I discovered that neither of the caps could be opened. Despite twisting several times, the lids would not budge. While att
I purchased two Clinique products—“Even Better Foundation SPF 15 – CN10 Alabaster” and “Beyond Perfecting Foundation + C...oncealer”—after confirming they were listed as the lightest shades available. However, both turned out to be far too dark for my skin. I had previously purchased the same foundatio
Clinique sent me a birthday promo code offering 35% off, which I was excited to use. I placed an order using the discoun...t but quickly realized I had forgotten to include a few items. I immediately canceled the order with the intention of reordering everything together. However, when I went to place
I’ve been trying to create an account on the Clinique website, but every time I enter my email address, I receive a frus...trating “invalid email” error—even though I’ve double-checked and it’s a valid, active email. I’ve tried using different browsers and devices, but the issue remains. This technical
Clinique is a skincare, makeup, and fragrance brand owned by The Estée Lauder Companies. Founded in 1968, the brand is known for dermatologist-developed skincare products and allergy-tested cosmetic lines. Clinique operates globally through retail stores, department stores, and online shopping platforms.
Customer Support Email: [email protected]
Customer Support Phone: 1-800-419-4041
Clinique operates in the beauty, skincare, and cosmetics industry. The brand focuses on skincare systems, facial treatments, makeup products, and fragrance collections designed for various skin types and concerns.
User sentiment toward Clinique is mixed. While many customers appreciate the skincare effectiveness and dermatologist-focused branding, complaints commonly focus on allergic reactions, pricing, customer service responsiveness, and return experiences.
If you’ve experienced issues with Clinique, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
