I purchased the Dior Lip Glow during the Sephora sale, but unfortunately, one of them arrived opened with a fingerprint on it, how can I exchange these items at Sephora?

I purchased the Sephora Benefit Glam Cube Advent Calendar through the “pick up in store within 2 hours” option on Sephora’s online website because it was out of stock online, and I completed the payment. Although the product was supposed to be ready the same day, when I traveled from Tekirdağ to Ist...

Over the past month, I've shopped at both Aqua Florya and the Sephora several times. Despite purchasing different products each time, I haven't received any testers for any of my purchases. However, I believe testers should be provided so customers can get a feel for new products. This consistent oc...

On September 17, 2025, I made a purchase worth ₺15,182 at the Sephora Capacity store (Invoice No: 3A22025000022560). I originally planned to place my order online, but I decided to buy directly from the store for convenience after checking product shades and completing my needs. When I got home and...

On September 13, I placed an order through the Sephora mobile app for the Huda Beauty Icy Nude eyeshadow palette (Order No: 8004651326). The order arrived on September 17, but when I opened the package, I saw that the palette was broken, and the mirror inside was covered in eyeshadow powder. Additi...

I recently realized that a Dior lipstick I purchased some time ago from the Sephora Ankamall store may not be authentic. After using it for a while, I noticed that its staying power is extremely poor and the packaging began peeling off in a very short time, which is not something I would expect from...

On September 13, I ordered the Milk Makeup Cooling Water Jelly Tint – Lip and Cheek Color Stick from Sephora’s online store, and it was delivered to me on September 14. When I first opened the product, I noticed bubbles on its surface and leakage in the packaging. Upon applying it to my face, it cau...

While trying to add my address in the Sephora mobile app, I keep receiving a “wording adress” error message, which prevents me from completing my order. I entered my address information fully and correctly, yet the system still blocks me. I had previously placed orders to this same address without a...

I experienced a serious issue with my online order from Sephora for a Huda Beauty liquid blush (Order #8004594335). When the product first arrived, the package was torn, so I returned it. However, my refund request was rejected on the grounds that the packaging was damaged, and the product was sent ...

I was informed by Sephora that I had been given a birthday gift with a special code that could only be added to my basket if I purchased something else from the website. However, no matter what I added, the system kept saying “unavailable promotion.” The same issue happened on the app, and when I we...

About two months ago, I purchased a serum from Sephora. Unfortunately, it arrived broken. I immediately sent the damaged item back, and Sephora confirmed receipt of the return the very next day. I was told that my refund would be processed within two weeks. It has now been over a month and a half, a...

I recently visited a Sephora store, where I tried and genuinely liked a few products. Impressed by their quality, I decided to purchase the same items from Sephora’s official online store during a promotion. However, when my order arrived, I was shocked by the stark difference between what I had tes...

I’ve been trying to place an order through Sephora’s website, but I’m shocked to see that there is no home delivery option available—only store pickup. This completely prevents me from making a purchase, as there is no Sephora store in the city where I live. I even tried ordering via Google Shopping...

I ordered the Fable & Mane three-piece hair serum set from Sephora’s official online store, expecting to receive all products in full, sealed condition. However, when I opened the package, I immediately noticed that the Amla Soothing Serum bottle was significantly underfilled compared to the other t...

I visited the Sephora store around noon. I had added a few items to my cart on Sephora’s online shopping app and went to the store to try them out before purchasing the ones that suited me online. I asked for a few products, and they simply handed one to me saying, “Here, apply it yourself.” I expla...

I am absolutely outraged with Sephora! I earned Black Card status, a supposed perk for loyal customers, but I've yet to receive the promised welcome email. This is incredibly frustrating. I've already sent emails to your support team, but all I get are automated responses, or worse, complete silence...

I am absolutely outraged with Sephora! Today, I bought a Clinique moisturizer, and what I received was completely unacceptable. There was no plastic seal or any protective packaging whatsoever. To make matters worse, the box was entirely empty—the actual cream wasn't even inside! How can a store lik...

I am absolutely furious with Sephora! My order arrived today, and one of the five products, the eyeliner, is completely defective and unusable. This is utterly unacceptable. The product simply doesn't dispense properly; sometimes nothing comes out, and other times it gushes out uncontrollably. I've ...

I am absolutely disgusted with Sephora and the Estee Lauder concealer I bought from their Armada store on May 22, 2025! I started using it, and now, less than a month later, it reeks of vinegar. This is utterly unacceptable for a product that's supposed to be fresh. It's obvious the concealer was ei...

I’m very disappointed with my recent experience ordering from Sephora Kanyon. I specifically purchased products for my engagement day, trusting the delivery dates shown on the website and confirmed by store employees. But the promised delivery date came and went, and I received nothing. I had to cal...

I placed an order on Sephora.com on May 28, 2025, and while the estimated delivery date shown at checkout was May 30, it’s now been over a week, and my order status still says “Preparing.” I was expecting the usual 2-day processing and delivery, as promised on the site—but here we are, 7 days later...

I’m a Sephora Black Card member, and despite it being my birthday recently, I never received any birthday code, gift, or notification—nothing was applied or defined to my account. I filled out the official contact form to report the issue, but there has been no response at all. This isn’t the first...

On May 18, I visited Panora Sephora and purchased an Estee Lauder foundation based on a store associate’s recommendation. Unfortunately, the service I received was careless and pushy. The associate only tested the shade on my chin, and before suggesting this product, she repeatedly tried to upsell m...

On May 7, 2025, I purchased a 125 ml Terre d’Hermès perfume from Sephora online. Although the product arrived, its status on the app still says “Order Received”, not delivered. I didn’t open the box—not even the shipping pouch—because I decided to return it immediately. When I asked about returning...