I was informed by Sephora that I had been given a birthday gift with a special code that could only be added to my basket if I purchased something else from the website. However, no matter what I added, the system kept saying “unavailable promotion.” The same issue happened on the app, and when I went to the store, they told me they couldn’t see the gift there either. I contacted customer service, and their only response was that there was a “quotation” on the codes—seriously, what does that even mean? First, you give me a code and then require me to buy something else just to get the gift, and on top of that, it doesn’t even work. This whole system is ridiculous, Sephora Turkey! Keep your worthless body lotion.
I am absolutely livid with Sephora! I received an online code for my birthday gift, the argan oil body lotion, and it's completely useless. Every time I try to use it during an online purchase, I get the infuriating message, "This code does not meet the conditions." It doesn't matter what product I ...
I’ve been waiting for a specific product to be restocked on Sephora for a while. Finally, I received an email that it was back in stock, and along with it, I got a special discount offer of ₺335. I added the item to my cart along with a few others and placed the order using the discount. Shortly aft...
I’ve been a Sephora Black Card member since 2017, yet I’ve never been able to claim the birthday gift benefit promised to cardholders. Every year, I visit the store during my birthday month, only to be told I can redeem the gift online. However, when I contact customer service about not receiving a ...
On December 24th and 25th, I participated in a game through the Sephora app and won a gift code. The code was delivered to me via email, and I attempted to apply it to a basket of items that met the campaign's conditions. However, the code gave an error message and I was unable to use it. I contacte...
I am writing to report a problem I experienced with Sephora Turkey during the Black Friday campaign and the way my complaint was handled afterwards. During Black Friday, I purchased Sephora Turkey and successfully used the 50% promotion on my first order. On November 30th, the last day of the campai...
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