Please Unban My WePlay ID

My Weplay account with the ID 17811*** received a chat ban that I believe is unfair in duration and handling. On 26th of the month, I was banned from chat after I only shared my ID with my friend in the chat so that they could add me to my original account. I did not use offensive language, did not spam, and had no intention of breaking any rules or behaving inappropriately. After the chat ban was applied, I did not receive any clear response or explanation from Weplay support about the exact reason or the duration of this ban. I am left unable to use the chat without understanding what I did wrong or how long this restriction will continue. I kindly request that my situation be reviewed in detail, that I am clearly informed about the specific reason and duration of the ban, and that the chat ban on my account be lifted if it is found to be disproportionate or applied by mistake.