On 18/01/2025 I purchased a Pandora Moments Heart Clasp Snake bracelet from the Pandora store in Beylikdüzü Marmara Park. On 30/05/2026, the bracelet suddenly broke on its own during normal use. When I later researched online, I saw that many other customers had experienced similar breakage problems...
On March 8, I placed an order for a charm through Pandora’s official website, choosing this channel specifically because I believed it to be secure and reliable. My order number is PNDTR00485837, and I paid a total of ₺5,718 for this purchase. Despite two days having passed since the payment, I have...
In March 2025, I purchased a “Japanese Cherry Blossom” charm from the Pandora store at Buyaka Mall in Istanbul. After using the product for a very short time, the charm broke and the flower piece inside fell out. When I took it to the store, they replaced the item. However, the replacement charm br...
My trust in Pandora has been seriously shaken due to an issue I experienced with a charm bracelet I purchased from the Pandora Bursa Korupark store, as well as the attitude I encountered at the store afterward. I bought the charm on November 26, and just two months later, on January 26, it suddenly ...
I am experiencing serious dissatisfaction with a pink stone ring I purchased from the Pandora Panora AVM store. I have been using the product for approximately 11 months, but as early as the first month, the diamond section of the ring began to darken, and the lower part started peeling. The ring no...
I bought a Pandora ring about two years ago and used it for a long time without any issues. Recently, however, every time I wear this ring my fingers become extremely red and develop sores, showing a clear allergic reaction that I had never experienced before. Due to the increasingly severe reaction...
The clasp of a bracelet I purchased from the Pandora store at Ankamall on February 10, 2024 broke. When I took the product back to the Pandora store, I was repeatedly told, “Take it to a silversmith.” I genuinely do not understand why I should be required to take a product I paid a significant amoun...
On Friday, December 12, at around 4:50 PM, I called the Pandora store at Gordion Mall in Ankara to reserve a sun and moon charm that I had been trying to purchase for nearly three months. However, the attitude of the store employee on the phone was extremely disrespectful, and during the conversatio...
I bought a Pandora bracelet in 2021 because it was so popular. As you know, it's expensive and broke after a single drop. Anyway, I bought it again last night when I tried to put it on, and the clasp broke in two. Now, I'm asking you, do I have to constantly pay for your lousy bracelets? If I weren'...
Hello. First of all, most of you are familiar with Pandora bracelets, a step up in the silver bracelet category for our ladies. This is where the story begins. I recently purchased this brand's men's bracelet featuring Marvel characters and featuring an Avengers charm from a physical store. My frien...
My Mickey Mouse bracelet from Pandora kept coming undone and eventually fell off my arm. It was a gift with high sentimental value to me, so I was very careful with it, but it kept happening frequently. I even avoided wearing it during physical activities to prevent any damage or loss. Sometimes I w...
My husband bought the product as an anniversary gift, and at the time of purchase, they were told it could be exchanged or resized if it didn’t fit. I went back in less than a week to request a size reduction, but they refused to help in any way. Absolutely zero customer satisfaction! I had only wor...
I purchased a Moments Open Bangle bracelet from Pandora , with the invoice dated 16.08.2024. One of the stoppers has fallen off. On 03.06.2025, I visited the nearest Pandora store to my home, which is Istanbul Buyaka Pandora, to ask what could be done about the issue. A store assistant took the item...
The end part of my bracelet with 26 Pandora charms has broken. I can’t understand how a charm that sits on a bracelet worn on the wrist can break due to user error. They’re making comments as if a car ran over it or someone stepped on it. If a car really did run over it, then why is only one charm—s...
Last year, I purchased a necklace from Pandora as a special gift for my girlfriend. Despite careful and occasional use, the necklace started showing excessive tarnishing and eventually broke within a year. We submitted the item for inspection, expecting it to be covered under the brand’s stated warr...
Today, I wanted to shop at the Pandora Cepa store. As a customer of 10 years, I went to the store to buy the charms and cleaning kit I had previously selected. Unfortunately, no one helped me, and I felt completely ignored. I even stood near the counter, hoping someone would notice, but the staff co...
Dear Pandora, In April 2024, I purchased a gold-plated Pandora bracelet from T***** Silver, a store with a Pandora-branded sign, owned by Ş**** T***** Ş****. However, the bracelet's quality has been extremely disappointing, leading me to lose trust in your brand. Despite careful use, the bracelet ...
A few months ago, I purchased a ring from Pandora, trusting its quality. Unfortunately, the ring has tarnished despite my careful use. When I visited the store to address the issue, I was told it isn’t covered under warranty, and they couldn’t do anything to help. This is incredibly disappointing. ...
I purchased a product from a Pandora store, and at the time of purchase, no one informed me of the return policy. When I attempted to return the item the following day, I was met with indifference from the staff, a stark contrast to their attentiveness during the sale. They refused to process the re...
I bought a bracelet from Pandora on Trendyol two years ago. The clip of my bracelet broke, so I sent it for review. I clearly stated that I did not want a refund and only wanted the bracelet repaired if possible. However, they returned the product right away, saying they could not take it back since...
I purchased the Pandora Moments Sparkling Blue product from Istanbul Aqua Florya Pandora store on May 26, 2024. The product turned black within 15 days. When I took the product to IstinyePark Pandora on June 12 and asked for it to be examined, when I insisted that it was normal for it to darken, it ...
My Pandora bracelet turned black within 3 weeks. When I went to the Izmir İstinye Park branch to discuss the issue, I was rudely told that it was silver and would darken. I've been using Pandora bracelets for years, and they've never been this black. I haven't been to the beach or the pool in three ...
It got a little tricky when I tried to buy my girlfriend a Pandora charm set online as a surprise. So it wouldn't be known, I had it sent to her house instead of ours. That looked simple, right? I put in her shipping address and made sure to UNCHECK the box that said "same billing address." even che...
Save your money and skip the so-called express shipping! They took their sweet time, and my order arrived weeks late. The customer service is downright terrible, and when the package finally showed up, it looked like something you'd pick up from a bargain bin. If I could give zero stars, I would. I ...