I purchased a Roborock S5 Max from the Teknosa store in Diyarbakir Ceylan mall and was eager to put it to use. However, after only 5 months of use, I began to experience problems. The robot was unable to navigate to the appropriate room and eventually failed to return to its charging station. I took it to the Teknosa store, where it was sent to service and I was told there was no problem with the product. However, it was still not charging. The charging socket was found to be defective after being returned to service a second time, and it was replaced. Despite this, the problem persists. The robot claims to be charging, but it is not, and it displays 0% battery when it leaves the charging station. I've tried Teknosa for assistance, but both the store and the Roborock service have let me down. I was even told that an update would fix the problem, but the charging problem occurred before the update was even released. I'm stuck with a high-priced robot vacuum that doesn't work properly, and I'm kicking myself for not going with a different brand that provides better customer service. Don't be misled by the positive feedback; this has been a frustrating experience.
I made a bad choice when I bought a Roborock S5 Max from Teknosa. I was excited at first, but quickly became disappointed. After only a short time of use, the device stopped charging all of a sudden, leaving me with a useless robot vacuum. I took it back to Teknosa because I was upset and wanted a q...
After extensive research, I purchased the Roborock S8 robot vacuum from the Teknosa store at City’s Nişantaşı Mall, trusting the brand’s reputation. However, the experience has been a huge disappointment. Initially, the app for the device didn’t work, so I had to troubleshoot on my own and download...
I bought a Roborock Q7 Max robot vacuum from Teknosa eight months ago. It was great at first, but then it stopped working properly. I returned it to Teknosa, and I have to give credit to the staff for being attentive. They sent the vacuum to get fixed, but when it came back, it was even more messed ...
I bought the Roborock Qrevo S from the Teknosa Espark branch less than four months ago, and I’ve already had to send it to service twice. After the first issue, I brought it to the store and they forwarded it to the service center—which took an unusually long time to complete the repair. I was told ...
On October 7, 2022, I purchased a Roborock Q7 Max robot vacuum from Teknosa in Ankara Ankamall. Unfortunately, only 2-3 weeks later, the following issues began to arise: It was unable to complete mapping properly. It malfunctioned when it returned to the dock after cleaning a zone. It failed to iden...
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