Roborock lost Wi-Fi connection and won’t reconnect—how can I restore access?

When I tried logging into the Roborock app today from my Android device for my Roborock Q7 Max robot vacuum, I received the following error message: “A security risk has been detected in the current environment. Please log out.” I tried deleting and reinstalling the app as well as restarting my de...

I purchased the Roborock Q7 Max robot vacuum from the Istanbul Viaport MediaMarkt store on March 8, 2023, under contract number 01756.1079***. Since the day I brought it home, I’ve had non-stop issues. The device constantly gets confused, cannot locate its docking station, splits rooms into random s...

I’m having a major issue with my Roborock S5 Max robot vacuum—it refuses to connect to Wi-Fi at my mother’s house. When we tested it in another home, it had no trouble finding and connecting to the network. But at my mom’s, the robot doesn’t even detect the Wi-Fi signal, even though every other devi...

I am absolutely furious with my Roborock S8 Pro! I bought this robot vacuum just 4-5 days ago, and I cannot get it to connect to Wi-Fi at all! At the very last step of the connection process, it always gives me the error: "Network information could not be obtained, password incorrect." This is compl...

I purchased two units of the Roborock Q5 Pro on November 20, 2024, expecting efficient cleaning and smart mapping. During the very first cleaning session, the vacuum mapped and cleaned the area properly. But from the second use onward, it started moving erratically and cleaning randomly with no logi...

I bought the Roborock S7 vacuum cleaner from Media Markt 1 year and 11 months ago, and now it has both Wi-Fi connection and sensor errors. I sent it to the service, but they returned it with the absurd excuse that detergent was used. Of course, I sent it back again. I only used detergent for the rob...

I am deeply frustrated with my experience using the Roborock Q7 Max. Since purchasing it, the vacuum has left crumbs behind and struggled to connect to Wi-Fi. After five months, I sent it in for warranty service through Yurtiçi Kargo, only to receive a call from Bestechn service demanding a ₺5600 re...

I’m writing to express my ongoing frustration with the Roborock Q7 Max Robot Vacuum, which I haven’t been able to use regularly since I purchased it. From the very first setup, the robot kept spinning in place. I sent it to the service center, where they updated the software. It worked fine for 3-4 ...

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I've been having issues with my Roborock Q7 Max robot vacuum for a few days now. It hasn’t been able to find its charging dock, and when I try to vacuum the living room, it goes off to another area and doesn’t clean properly. Just now, I tried to use it again, and the same problem occurred. When I o...

I bought my Roborock S7 in 2022, and it has been experiencing a persistent Wi-Fi error that has never been resolved. The warranty service, provided through Teknosa, has repeatedly asked me to send the robot back, and this is now the fifth time. It feels like they are mocking me at this point. Does R...

On October 7, 2022, I purchased a Roborock Q7 Max robot vacuum from Teknosa in Ankara Ankamall. Unfortunately, only 2-3 weeks later, the following issues began to arise: It was unable to complete mapping properly. It malfunctioned when it returned to the dock after cleaning a zone. It failed to iden...

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I have a Roborock S8 robot vacuum model that recently encountered an offline error. To resolve the issue, I decided to perform a reset on the robot. Unfortunately, I encountered the same issue once more, prompting me to take the necessary step of deleting my account using the app. However, every tim...

In November, I decided to buy a Roborock smart vacuum and thought it would be a good idea to get extra insurance just in case. Regrettably, a mere week after purchasing the device, it experienced a software error, necessitating a warranty claim. Surprisingly, when the device was returned, it was giv...

I purchased the Roborock S8 model from Teknosa. During the installation process, we consistently encountered an error indicating that the device couldn't connect to the network. Despite configuring all the settings related to our Wi-Fi and internet, the device still failed to establish a connection....