Roborock S8 Pro Faulty Charging Issue
In February 2026 we purchased a Roborock S8 Pro from the MediaMarkt store in Eskişehir. From the very beginning the product was faulty. On February 13, 2026, only a few days after purchase, we had to send the device to service because of the problem. Despite the service process, the product was returned to us without being properly fixed. The charging unit constantly displays the “Charging” warning and the problem still continues in the same way, which shows that the issue was not resolved during service. All of this happened even though the product is practically new and under warranty, and we have invoice and service documents for the purchase and service process. Because we have been dealing with a defective device since the first days and the service did not provide a lasting solution, I request that this situation be resolved as soon as possible by providing a product replacement or a full refund. I am also ready to share the product serial number and a video clearly showing the problem as supporting evidence.
Progress
I purchased a Roborock S8 Pro robot vacuum from the Media Markt branch in Vega Mall, Tepebaşı, Eskişehir on February 8, 2026, sold under the distribution of Recci Technology. When I opened the product, I discovered that the device was defective right out of the box, i.e., it was faulty from day one. When the device is turned on, it constantly displays a “charging” warning and cannot be used normally.
Consequently, I sent the product to service on February 13, 2026. After the service inspection, the device was claimed to have been repaired and was returned to me on March 6; however, when the product reached me, I saw that the defect persisted exactly as before—the device still does not operate properly and again constantly shows a “charging” warning. Videos I recorded of the product’s malfunction will be uploaded to the site as part of my complaint.
When I spoke with Media Markt, I was told that for items purchased in the store I have no right of withdrawal or return, and that only a service inspection outcome can be acted upon. The service claims to have repaired the product, but since the product remains defective in reality, this solution is of no use to me. I have the invoice and service record forms on hand and can present them if requested.
For this product that was defective out of the box and whose problem continued after service, I request that my grievance be resolved by providing a product replacement or, if possible, a refund of the purchase price.
I purchased a Roborock S8 Pro from MediaMarkt Eskişehir in February 2026, and the device was faulty from the very first day. I sent it to service on February 13, but after the repair, the charging unit still shows a “Charging” warning and the issue persists. So far, I have not received any response from the brand, and I am requesting a refund or a replacement.
