I have been experiencing a connection issue with my Roborock S8 robot vacuum for about two weeks. After switching my phone to an iPhone 17 Pro Max, I have been unable to connect the device to the app. Every time I try, I receive a Wi-Fi connection error, and the setup process does not complete.
I have followed all the setup instructions and tried connecting multiple times, but the result is always the same. Even after uninstalling and reinstalling the app, restarting both the device and my phone, the problem persists. The process always gets stuck at the Wi-Fi connection step. I will also upload a screenshot of the error message to Şikayetvar.
I purchased the device in December 2025 from the Bursa Anatolium Mi Store. I am disappointed that the product is having this kind of issue in such a short time. I am requesting that this connection problem be identified quickly, either through remote diagnostics or technical inspection if necessary, and that a permanent solution be provided so I can use the device without issues.
I am absolutely furious with my Roborock S8 Pro! I bought this robot vacuum just 4-5 days ago, and I cannot get it to connect to Wi-Fi at all! At the very last step of the connection process, it always gives me the error: "Network information could not be obtained, password incorrect." This is compl...
I’m having a major issue with my Roborock S5 Max robot vacuum—it refuses to connect to Wi-Fi at my mother’s house. When we tested it in another home, it had no trouble finding and connecting to the network. But at my mom’s, the robot doesn’t even detect the Wi-Fi signal, even though every other devi...
I bought the Roborock S7 robot vacuum exactly one year ago, and I deeply regret it now. For the past month, I’ve been stuck in a nightmare of constant issues and zero support. The device has already been sent to a technician twice because I couldn’t even reach the official service center. So far, I’...
I set up my Roborock S7 for the very first time today. The device was fully charged, all the connections were in place, and I followed the setup steps...
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