I purchased a Roborock S8 Pro robot vacuum cleaner for approximately ₺30,000 from the Teknosa Malatya Park store and sent it to the store’s service department on 31.01.2026 for warranty inspection. The service record number for my product is TH721857. Approximately one month after I delivered the device, I was informed that the brush needed to be replaced and that this would be a paid service. I clearly stated that the product was insured and objected to the demand for a paid repair. I was then asked to provide the necessary insurance documents, which I submitted in order to initiate the relevant process. Despite this, my product has still not been delivered to me, and I have been waiting for about 84 days. The legal repair period has obviously been exceeded, yet my request for a product replacement has not been accepted. When I contacted them regarding the delay and my rights, I was told that “there is nothing we can do,” and no solution was offered. Due to the long period I have been left without a product and the inconvenience I have experienced, I request that my Roborock S8 Pro be replaced urgently and that my process be concluded in accordance with my legal rights and the insurance coverage of the product.
On June 29, 2025, I purchased a Roborock S8 Sonic vacuum cleaner from Vatan Bilgisayar’s Gaziantep Forum AVM branch, and the device is still under warranty. I submitted it to the store for repair due to a malfunction. However, even after around 90 days (about 60 business days), despite contacting bo...
I purchased my Roborock 9 robot vacuum cleaner about 3–4 months ago, and it is still under warranty. I sent it to the service center because a small part broke while it was climbing onto a carpet. The rest of the device was perfectly fine—only that part was damaged. However, the service center claim...
I bought a Roborock S7 robot vacuum from Kahramanmaraş Piazza Mall on 12/05/2022, along with an extended warranty and insurance. After some use, I noticed that it left water on the floor after cleaning. At first, I didn't think much of it, but later I discovered that it was also wetting the area aro...
I purchased a Roborock H7M1 cordless vacuum from a Teknosa store about six months ago, and it’s been nothing but a frustrating and expensive experience. First, the dustbin latch broke after a minor bump. When I sent it in for warranty repair, they charged me ₺3,000 just to fix it. Now, only a short ...
I purchased a Roborock H7 (H7M1A) and had been using it for just 3 months when it started randomly stopping and restarting even though the battery was charged. I sent it to the authorized service center, and they came back with a ₺6,000 repair bill, saying it wasn’t covered under warranty. When I as...
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