I have been using my Roborock Q Revo S robot vacuum cleaner for approximately 13 months, after purchasing it from Vatan Bilgisayar. Today, the Velcro strap on the mop attachment came off. Even though the device is still relatively new and has been used only under normal household conditions, this part failed unexpectedly.
I contacted Roborock support regarding the issue and requested that it be handled under warranty. However, I was informed that the warranty only covers software issues and does not include this type of hardware problem, and that I would need to pay $55 USD for the replacement part.
I find it unacceptable that a component such as the mop strap, which is essential for normal operation of the device, is excluded from warranty coverage after such a short period of use. I am requesting that the damage to the mop strap of my Roborock Q Revo S be covered under warranty, and that the necessary repair or replacement be provided free of charge.
I bought the Roborock Q Revo S model 40 days ago, but the Velcro tape that was attached to the device to keep the mop in place has entirely detached from the main device. In other words, the Velcro, which is supposed to hold the mop and attachment together, has entirely lost its function and has dis...
About 9 months ago, I purchased a Roborock Q7 Max robot vacuum from a tech store. Two months ago, I noticed that the wet mop feature stopped working. I sent it to the authorized service center under warranty, requesting either a repair or a replacement. However, the service center claimed the issue ...
I have been actively using my Roborock S8 robot vacuum for about 7–8 months, and the product is still under warranty. On November 8, the charging station malfunctioned, and I delivered the product to the Vatan Computer store where I purchased it. On November 18, the authorized service contacted me a...
I purchased my Roborock 9 robot vacuum cleaner about 3–4 months ago, and it is still under warranty. I sent it to the service center because a small part broke while it was climbing onto a carpet. The rest of the device was perfectly fine—only that part was damaged. However, the service center claim...
I purchased the Roborock Qrevo Pro robot vacuum from Vatan Bilgisayar, and from the very first use, it has been leaking water from the dock. Because of this constant leakage, the device cannot perform its mopping function at all. Every time I attempt to run it, water floods the floor, leaving my hom...
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