Roborock wheels feel uneven after repair—how can I get proper service for this?

On September 29, 2025, I purchased a Roborock Q8 Max Pro Plus vacuum cleaner through Trendyol. When the device was only two months old, it began bouncing and jolting while moving over carpets. I sent it to the authorized service center, where I was told that a foreign object had entered the device, ...

On December 4, 2023, I purchased a Roborock S8 Sonic robot vacuum from the Vatan Computer branch in Kırıkkale. After using the device for a short time, the robot began constantly crashing into furniture and walls, which caused the water tank to crack. Despite repeatedly resetting and updating the ma...

First of all, Roborock is a brand we genuinely enjoy using and regularly recommend to everyone who visits our home. There has been a serious decline in the carpet cleaning performance of the product. At first, I assumed the issue was caused by worn cleaning rollers, so I replaced the brushes myself...

The Roborock S8 Pro robot vacuum I purchased on November 1 got stuck under its docking base during mapping and couldn’t get out. As the device kept forcing its way out, scratches formed on the lidar cover. To resolve the issue, I first contacted Roborock Europe via email. Their team was extremely he...

I purchased the Roborock S8 Pro Ultra robot vacuum and I’ve been experiencing constant malfunctions since the day I bought it. Although the device is under warranty, I previously sent it to service due to a water leakage issue from the bottom. The service claimed the necessary repairs had been made ...

On June 29, 2025, I purchased a Roborock S8 Sonic vacuum cleaner from Vatan Bilgisayar’s Gaziantep Forum AVM branch, and the device is still under warranty. I submitted it to the store for repair due to a malfunction. However, even after around 90 days (about 60 business days), despite contacting bo...

I own a Roborock S5 Max robot vacuum, which was purchased online by my sister as a gift in 2020 or 2021. For about a week now, I have been repeatedly receiving an “open circuit/right wheel internal error” warning. Despite resetting the device three times, the problem persists and I am now unable to ...

My Roborock Q7 Max smart vacuum cleaner malfunctioned under warranty, and I have been experiencing problems since June 23. First, I sent the device to the authorized service center Akdemir Teknoloji in Bursa, where only the battery was replaced. However, the device was returned in even worse conditi...

After using the Roborock S8 MaxV Ultra model without any issues for about three months, I started experiencing serious problems. During every cleaning, I receive a “mop stuck” error, and the mop does not lift. In addition, the device frequently loses its Wi-Fi connection. I purchased the product in ...

I bought the Roborock Qrevo S from the Teknosa Espark branch less than four months ago, and I’ve already had to send it to service twice. After the first issue, I brought it to the store and they forwarded it to the service center—which took an unusually long time to complete the repair. I was told ...

I’ve had the Roborock Q8 Max for less than a year, and I’ve already had to send it in for warranty repair twice. From day one, the water tank was cracked and leaking—but instead of acknowledging this clear defect, Roborock’s service team made excuses and demanded that I pay for a replacement tank my...

I am absolutely furious with my Roborock Saro S10 vacuum! I bought this supposed high-end robot, and within two or three days, the water filter already started throwing an error. They immediately sent the brand-new, barely used product to service. I bought it from Teknosa, and it went to service thr...

I am absolutely furious with my Roborock S8 Max V! I bought this expensive device in September 2024, and by April 2025, the voice function was already broken. We took it to service, and it was supposedly fixed under warranty. But just one month later, the product completely stopped working, displayi...

I bought the Roborock S8 MaxV Ultra robot vacuum about 3.5 to 4 months ago for our home in Mersin, paying a whopping ₺68,000 because it was advertised as one of the best models. For 1.5 months, we weren’t even at home—we were in Ankara—so we didn’t use it. In total, we used it for only about one mon...

I bought the Roborock S8 Sonic from Teknosa after doing a lot of research, thinking I was investing in a high-quality product. If I had known what I was getting into, I never would’ve purchased it. I used it only a few times, and by the third week, it started making strange noises during mopping. I ...

Our Roborock branded robot had problems with shooting power and charging before the end of 2 years. We called Roborock customer service and they said it could be reviewed under warranty. Since we often hear that the brand is fond of money, we insisted on whether any fee would be defined. Customer se...

I bought the Roborock S8 Sonic from MediaMarkt on November 8, 2024, and I expected it to last for years—not just a couple of months. But by the second month of use, the water tank started leaking. I used the product carefully, exactly as instructed, and never mishandled it. When I sent it in for re...

We bought the Roborock Q8 Max from Teknosa just one month ago, and from the very beginning, the mopping function has never worked. It’s clear that we were sold a defective unit. We sent it to the service center twice, and both times they returned it claiming it had been repaired—but nothing has chan...

A year ago, I purchased a Roborock robotic vacuum through the Hepsiburada platform, with Hepsiburada itself as the seller. When an issue arose, I wanted to have it repaired under warranty and contacted Roborock Turkey’s authorized service at 08503086777. They informed me that my product was not cove...

Roborock Q Revo MaxV’s ramp leg became brittle and cracked at multiple points while remaining stationary. Despite following all instructions and using it for less than a year, liquid leaked into the height sensor, causing a malfunction and constant error messages. Even though I live in a single-stor...

I bought the Roborock S7 vacuum cleaner from Media Markt 1 year and 11 months ago, and now it has both Wi-Fi connection and sensor errors. I sent it to the service, but they returned it with the absurd excuse that detergent was used. Of course, I sent it back again. I only used detergent for the rob...

The Roborock vacuum cleaner I purchased from Hepsiburada arrived defective. From the first day, it was leaving dust residue. I called the service, and they said, "We will send you a code, and you can return it for free with this code." They asked for around 9,000₺ to repair the defect. When I asked ...

From the day I bought it, Roborock H7 cordless vacuum has brought nothing but frustration. I chose this model two years ago because I trusted the Roborock brand and believed in its supposed quality. Unfortunately, the product has completely failed to live up to expectations. The vacuum has been sen...

I sent my Roborock robot vacuum, still under warranty, to the service center for a water tank replacement and routine maintenance. To my surprise, they quoted a repair cost of ₺15,000! This makes me question the purpose of having a warranty at all. I expected better from Roborock, a brand I trusted...

I purchased a Roborock H7M1 cordless vacuum from a Teknosa store about six months ago, and it’s been nothing but a frustrating and expensive experience. First, the dustbin latch broke after a minor bump. When I sent it in for warranty repair, they charged me ₺3,000 just to fix it. Now, only a short ...