Roborock Q8 Max Pro Main Brush Cover Broke
Approximately three months ago, I purchased a Roborock Q8 Max Pro robot vacuum cleaner from Hepsiburada. About one month after the purchase, the main brush cover broke on its own without any impact, improper use, or user error. When I researched the issue, I saw many similar complaints about the same part and started to think that this is a manufacturing-related defect and a chronic problem in this model. I reported the situation both to Roborock and to the relevant authorized service in Türkiye. During the phone call, I was informed verbally that both the shipping and the replacement of the part could be charged and that a cost of around ₺3,000 might be requested from me. If a part of the product breaks spontaneously and this is not considered within the scope of the warranty, I honestly think the concept of warranty loses its meaning. During this process, I sent many emails to Recci Teknoloji and to Roborock’s global, European and Turkish representatives, but I did not receive any solution-oriented response or see any concrete action taken. For about a month after buying the product, I have been struggling with this problem and my grievance continues. I request that my complaint be examined by Roborock, that the main brush cover, which broke on its own, be replaced under warranty without charging me any fee, and that I receive a clear and written response regarding the outcome. If necessary, I am ready to share my invoice number and product number with the authorized parties.
Hello The consumables used in your device (dust filter, main brush, side brush, mop cloth, dust bag, etc.) are parts that need to be replaced at regular intervals to ensure proper operation. These parts wear out over their service life and directly affect the cleaning performance of the device. Important Information: Consumables are not covered by the warranty and are charged. Regular maintenance and the use of original spare parts ensure your device operates long‑term and efficiently. Original parts prevent additional load on the device’s motor and sensors. Regards, RECCİ TEKNOLOJİ A.Ş.
First of all, if the breaking of the device's main power switch cover is a chronic issue, it needs to be repaired by the manufacturer free of charge. The fact that this is a chronic problem is evident from the large number of complaints. Apart from that, I sent the device to an expert, and they also determined that the fault originated from manufacturing. Afterwards, you informed me that I should send the device to you, and that it would be serviced and the cover replaced. I sent the device to you. After a while, the cover was glued with Japanese adhesive and the device was sent back without any service or maintenance. I objected to this. I think I told someone in the legal department that I don't want any maintenance, just send a new cover. Then, after some time, they got back to me and asked if my problem was solved. I said that nothing had changed. They told me they had shipped the part. When I checked the tracking number, it shows as delivered, but it was delivered to someone else. There is no signature, no code, the name doesn't match; I pointed this out, but I am still waiting. I think I need to take this matter further.
