Roborock Refused Warranty for My S7 Max Ultra After Only Two Uses
On February 10, I purchased a Roborock S7 Max Ultra robot vacuum through Epttavm. After using the product only twice, it began displaying a wall sensor error, and because of this issue I sent the device to the service center on February 17.
After the service inspection, I was informed that there was liquid contact on the motherboard, and therefore the malfunction would not be covered under warranty. I was told that I would need to pay $417 for the repair.
Considering that the product had been used only two times, experiencing such a serious malfunction and having it immediately classified as user-caused damage with such a high repair cost has left me feeling unfairly treated. The service center simply stated that the issue was outside the warranty and that the repair could only be completed as a paid repair, without offering any alternative solution.
I have my order record (PTT-L60CIQC2J-100226) and the service report prepared by the service center regarding this process. I cannot accept that a product used only twice would fail in this way and be immediately excluded from warranty coverage as user error.
Because I believe the product is defective, I request that Roborock Turkey replace my product with a new unit free of charge.
If my grievance is not resolved and no solution is provided, I would like to state that I am considering exercising my legal rights by filing a complaint with the Consumer Arbitration Committee and the Consumer Court.
After using my Roborock S7 Max Ultra robot vacuum only twice, it gave a wall sensor error. The service center claimed there was liquid contact on the motherboard and declared it out of warranty. They requested a repair fee of $417. The device failing this early and the high repair cost feel unfair to me, so I am requesting a replacement with a new unit.
Hello Ms. Rojda, Your device with serial number S7Max Ultra R***0666 has been received by us and has undergone detailed examination. The analysis shows that the motherboard of your device has been exposed to liquid. Liquid exposure is not covered by the warranty and the repair is subject to a fee. Therefore, a charge has been applied for a motherboard replacement. Since you rejected the offer, your device has been rendered inoperable. Regards, RECCİ TEKNOLOJİ Inc.
