On February 10, I purchased a Roborock S7 Max Ultra robot vacuum through Epttavm. After using the product only twice, it began displaying a wall sensor error, and because of this issue I sent the device to the service center on February 17.
After the service inspection, I was informed that there was liquid contact on the motherboard, and therefore the malfunction would not be covered under warranty. I was told that I would need to pay $417 for the repair.
Considering that the product had been used only two times, experiencing such a serious malfunction and having it immediately classified as user-caused damage with such a high repair cost has left me feeling unfairly treated. The service center simply stated that the issue was outside the warranty and that the repair could only be completed as a paid repair, without offering any alternative solution.
I have my order record (PTT-L60CIQC2J-100226) and the service report prepared by the service center regarding this process. I cannot accept that a product used only twice would fail in this way and be immediately excluded from warranty coverage as user error.
Because I believe the product is defective, I request that Roborock Turkey replace my product with a new unit free of charge.
If my grievance is not resolved and no solution is provided, I would like to state that I am considering exercising my legal rights by filing a complaint with the Consumer Arbitration Committee and the Consumer Court.
I purchased my Roborock 9 robot vacuum cleaner about 3–4 months ago, and it is still under warranty. I sent it to the service center because a small part broke while it was climbing onto a carpet. The rest of the device was perfectly fine—only that part was damaged. However, the service center claim...
About 9 months ago, I purchased a Roborock Q7 Max robot vacuum from a tech store. Two months ago, I noticed that the wet mop feature stopped working. I sent it to the authorized service center under warranty, requesting either a repair or a replacement. However, the service center claimed the issue ...
I purchased the Roborock Qrevo Pro robot vacuum from Vatan Bilgisayar, and from the very first use, it has been leaking water from the dock. Because of this constant leakage, the device cannot perform its mopping function at all. Every time I attempt to run it, water floods the floor, leaving my hom...
I bought a Roborock S7 robot vacuum from Kahramanmaraş Piazza Mall on 12/05/2022, along with an extended warranty and insurance. After some use, I noticed that it left water on the floor after cleaning. At first, I didn't think much of it, but later I discovered that it was also wetting the area aro...
About 1.5 months ago, my Roborock H7 vertical vacuum malfunctioned, and I sent it for service. After about a week, the service reported it fixed and returned it. However, after just a week of use, the vacuum began malfunctioning again in the same manner. We sent it back to the service. This time, ap...
Comments