I purchased a Roborock Q8 Max Pro robot vacuum with a one-time payment from Vatan on December 19, 2025, and I have been dissatisfied with the product since the very first day. The suction power was extremely weak. When I compared it to the Roborock model my sibling uses, I saw a significant difference in performance. In addition, water was constantly leaking from the mopping water tank onto the floor. Even though my home is only 95 square meters, the vacuum runs out of battery before finishing just two rooms, leaving the cleaning incomplete.
After using the product for about 10 days, I took it back to Vatan, explained my complaints, and requested a refund. The staff member there claimed that the device was making noise and that the brush might be broken. However, my home is small with very few items, and there is absolutely no type of use or environment that could have caused the brush to break. In any case, my main issues were not noise or the brush, but rather the poor cleaning performance and the water leaking from the tank.
Although the product is currently at the service center, I have received no feedback at all—I have not been called or informed in any way. Paying $529 USD for a product and experiencing this many problems in such a short time, followed by a complete lack of communication or solution, has left me extremely disappointed. Due to these issues, I am requesting that the Roborock Q8 Max Pro be returned and that the full amount I paid be refunded to me without any deductions.
I purchased the Roborock Qrevo Pro robot vacuum from Vatan Bilgisayar, and from the very first use, it has been leaking water from the dock. Because of this constant leakage, the device cannot perform its mopping function at all. Every time I attempt to run it, water floods the floor, leaving my hom...
On December 26, 2025, I purchased a Roborock Q Revo robot vacuum from the Vatan Computer Kastamonu branch. I have been using the product since the first day, but it does not clean carpets properly at all, and it fails to vacuum tile floors as well. It does not deliver the cleaning performance I expe...
I purchased the Roborock Q8 Max robot vacuum about six months ago. For the most part, it worked well—until about a month ago, when it suddenly stopped mopping altogether. Even though the water tank is completely full, the device keeps displaying a “low water level” warning and refuses to mop. I’ve ...
On November 29, I purchased a Roborock Q8 Max robot vacuum through Hepsiburada, with Hepsiburada listed as the seller, and I paid approximately $322 for the product. For about the first 15 days, there were no issues. However, on December 14, the device completely stopped vacuuming according to the m...
I am absolutely furious with my Roborock S8 Max V! I bought this expensive device in September 2024, and by April 2025, the voice function was already broken. We took it to service, and it was supposedly fixed under warranty. But just one month later, the product completely stopped working, displayi...
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