I delivered my Roborock Dyad Pro to an authorized service center due to a malfunction before my manufacturer’s warranty expired on February 2. After the inspection, the service report provided to me contained only the statement “user error – battery failure,” without including any technical findings, measurements, evidence, justification, or detailed explanation to support this claim. The product has been used regularly, operated at least twice a month, never left completely discharged for long periods, and charged in full compliance with the manufacturer’s instructions. Despite this, the authorized service center returned the product to me without performing any repair, claimed “user error” without proving it technically, and demanded a service fee. I believe this approach is not in line with consumer protection laws or consumer rights for a product that is still under warranty. The service report does not specify what the alleged user error was, how it was identified, or include any technical measurements or analysis related to the battery failure. As a result, my product was excluded from warranty coverage based on a vague and unsupported statement, causing me clear harm as a consumer. My manufacturer’s warranty ended as of February 2, and after that date, Teknosa’s warranty came into effect. I have now sent the product again for inspection under Teknosa’s warranty. I do not accept that the product was returned unrepaired without justification while the warranty process was ongoing, and that I was still asked to pay a fee. I request that this matter be thoroughly re-examined by both the authorized service center and Teknosa, that a clear technical explanation be provided, and that my grievance be resolved fairly.
Our Roborock branded robot had problems with shooting power and charging before the end of 2 years. We called Roborock customer service and they said it could be reviewed under warranty. Since we often hear that the brand is fond of money, we insisted on whether any fee would be defined. Customer se...
We purchased a Roborock Dyad, and it has been malfunctioning since day one. I sent it to the service center, and they returned it, stating "filter not cleaned" without even properly inspecting it. The device didn’t even work for 3 seconds straight out of the box, and the filter was brand new, never ...
I purchased my Roborock 9 robot vacuum cleaner about 3–4 months ago, and it is still under warranty. I sent it to the service center because a small part broke while it was climbing onto a carpet. The rest of the device was perfectly fine—only that part was damaged. However, the service center claim...
I purchased the Roborock Dyad Wet & Dry Vacuum about nine months ago, expecting a reliable product. However, within just two months of use, the device began showing error messages. I returned it to Media Markt, who then sent it to the authorized service center for inspection. The service center conc...
I bought the Roborock Qrevo S from the Teknosa Espark branch less than four months ago, and I’ve already had to send it to service twice. After the first issue, I brought it to the store and they forwarded it to the service center—which took an unusually long time to complete the repair. I was told ...
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