Wise Transfer Missing €300 After Partial Refund

Zeynep
Wise
March 10 1:31 PM6

On February 16, 2026, I transferred €2,000 from my Ziraat Bank euro account to my Wise account. Parts of the transfer were processed the same day—first €1,000 and then €500. The following day, €200 was returned to my Ziraat account. However, the remaining €300 has been missing for 23 days.

I previously submitted a complaint regarding this issue and requested a SWIFT trace for the remaining amount, but I have not received any valid or meaningful response.

I request that the missing €300 be urgently investigated, that the SWIFT trace process be properly completed, and that I be provided with a clear explanation along with the transfer of the remaining amount to my Wise account or a refund to my bank account.

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