On September 29, 2025, I purchased a Roborock Q8 Max Pro Plus vacuum cleaner through Trendyol. When the device was only two months old, it began bouncing and jolting while moving over carpets. I sent it to the authorized service center, where I was told that a foreign object had entered the device, that several parts and the motor were damaged, and that the issue was not covered under warranty. I was then quoted a repair cost of approximately $219 USD. I cannot understand how such serious damage involving multiple parts could occur in such a short time on a nearly new device.
After paying this amount, I received no updates for about two weeks. When I called on the morning of Thursday, January 13, I was told they were waiting for parts. Later that same day, around 8:00 p.m., I was called again and informed of new pricing: approximately $48 USD for a repair not covered by warranty, or approximately $61 USD for a brand-new part. When I requested the return of my device, I was then told that with VAT and a customer discount, the amount would be approximately $32 USD. Receiving such widely varying prices for the same issue and the same repair process has caused serious concerns about reliability and transparency.
Given that this product developed a serious problem in such a short time and that I experienced a lack of clear, consistent, and customer-focused communication throughout the service process, I am requesting a replacement device. I want my vacuum to be evaluated under warranty, my grievance to be resolved, and the charges applied to be clearly and transparently explained.
I purchased a Roborock Q7 Max in July 2024, paying a premium for what I expected to be a high-quality product. Just three days after purchasing, I set it to clean while I was out, only to return home and find all its parts scattered everywhere. I promptly sent it back for a refund through Trendyol, ...
In November, I purchased a Roborock Q8 Max Pro robot vacuum through Trendyol. Less than a month after the purchase, the main brush cover broke, and I have been unable to use the device for nearly three weeks. Even though this is an expensive product, the fact that it malfunctioned so quickly and tha...
I purchased my Roborock 9 robot vacuum cleaner about 3–4 months ago, and it is still under warranty. I sent it to the service center because a small part broke while it was climbing onto a carpet. The rest of the device was perfectly fine—only that part was damaged. However, the service center claim...
I sent my robot vacuum, still under warranty, to the Roborock authorized service center along with the product's invoice. Just three days after receiving it, they demanded ₺6200 for repairs. First, they claimed water leakage, then dust infiltration causing corrosion. Later, they cited lack of annual...
On November 29, I purchased a Roborock Q8 Max robot vacuum through Hepsiburada, with Hepsiburada listed as the seller, and I paid approximately $322 for the product. For about the first 15 days, there were no issues. However, on December 14, the device completely stopped vacuuming according to the m...
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