Oysho

I made an online purchase worth about $172 (5,000 TRY) from Oysho (Order No: 60055279849, Return No: 2005606358). Despite submitting a return request and contacting customer service multiple times, I have not received any response or refund to date. This complete lack of communication and action has...

I purchased a pair of pants from Oysho’s online store, but within a short period, the product developed extreme pilling, color fading, and fabric deterioration. I took the item to the Mall of Oysho store, where the staff initially told me that since my credit card account was closed, they could acce...

On July 12, 2025, I placed an order (No: 60078979906) at an Oysho store and paid in cash. I was informed that the delivery would take about two weeks, but it has now been over a month, and my order still hasn’t been delivered to my address. I contacted the store regarding the delay, but they said t...

From both my bank account and my sibling’s account, a total of four unauthorized transactions each (₺10, ₺50, ₺100, ₺150) were made under the name “Oysho.” I noticed these transactions on my Revolut account today, while in my sibling’s case, they occurred at a different time. Neither of us has ever ...

On February 27, 2025, I purchased the Oysho Raise Up Compressive Legging, trusting the brand's quality and reputation. I followed the washing instructions exactly as labeled, yet the inner mesh fabric started to tear after only a short period of use. I paid ₺2,000 for this product and expected it to...

I purchased a fleece-lined legging from Oysho on October 23, 2024, and only wore it twice in January 2025. Shockingly, the fabric is already completely covered in pilling. It looks extremely worn out and cheap—definitely not what I expected from a premium product with a ₺2,000 price tag. This kind ...

I received a faulty product from Oysho with white marks on its sleeves and was denied a return. In the same shipment, which I ordered online for delivery to one of their Istanbul locations, there were two inner layer tops with security alarms still attached. At least I was able to return those, but ...

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I placed an order from the Oysho online store on the morning of February 10, and 2 hours later I chose the delivery method to the store. When I went to the store, they told me that my order was not included in the store's system, they did not deliver the product, I called the call center and they sa...

On Wednesday, February 12, at 9:54 PM, I went to the Oysho store in Marmara Forum, only to find it already closed. Since when do mall stores close before 10 PM? I specifically went there for a single item, and it was a complete waste of time. I have never encountered this issue before. If Oysho sto...

I placed an order from Oysho, but because I forgot to include my apartment number, they canceled it without informing me. However, on their system, the order still shows as delivered, even though I never received it. I have been trying to reach Oysho for four days, but they ignore my messages and r...

A few months ago, I bought a jacket from Oysho for ₺4000, expecting high quality. It was advertised as waterproof, windproof, and protective in freezing temperatures, but it turned out to be a huge disappointment. The jacket does not keep me warm, does not repel rain, and even the zipper gets stuck...

I placed an order from Oysho on February 1, 2025. The system showed that my package would be delivered by February 5, but for days, the status just said “in transit” with no updates. Today, I called the shipping company to check, using the tracking number provided. However, they told me the trackin...

I placed an online order with Oysho on January 18, 2025, but it has not been delivered to me, and my package appears to be lost. Despite informing Oysho’s WhatsApp support team about the situation over the past five days, I have received neither a response nor a refund. They keep delaying the matter...

On December 3, I placed an order through the Oysho app for delivery to the Forum Istanbul store. My order was shipped on December 4. Typically, store pickup orders arrive the next day, but by December 6, I still hadn’t received it. Upon checking the shipping status, I saw that it was marked as deliv...

I ordered a pair of leggings from Oysho, with an estimated delivery date of December 4. While the order status shows that it was out for delivery, the package never arrived. The tracking number is inaccessible, and no one has reached out to inform me about any delays or issues. As a customer, why a...

I placed an order with Oysho, and since yesterday, the tracking status showed it was out for delivery. However, now it states "undeliverable," which is completely inaccurate. I was in my dorm all day, and no one attempted to contact me or deliver the package. I didn’t even receive a phone call. This...

Today, I called Oysho's customer service to check stock availability at the Akasya store. I was assured that two units of the product were in stock and could be reserved if I placed an order. After placing the order, the delivery date was suddenly updated to December 5, 2024. When I followed up with...

I placed an online order (No. 60070429404) with Oysho on November 27, 2024, and paid in full. The estimated delivery date was December 2, but it still hasn’t been shipped. For two days, I’ve been reaching out to customer service with no resolution. When I called the support center, I was told there’...

I ordered discounted items from Oysho, but they were marked as delivered even though I never received them. After reaching out, I was told that the package was damaged during shipping and returned. However, only one of the two items has been refunded, while the other remains unresolved. What’s wors...

I returned the product, but I can’t stay silent—I want everyone to know. During the Black Friday sale, I ordered sweatpants from Oysho, and what I received was shocking. The product was clearly second-hand, arrived without tags, showed signs of use, had pilling in several areas, and even had oil sta...

On Tuesday, December 3, at 5:45 PM, I had an incredibly frustrating shopping experience at the Oysho Kentpark branch. A staff member in the fitting room, who was supposed to assist with organizing products, approached us with an unprofessional attitude. Initially, she refused to let us use the fitti...

On August 23rd, I made an online purchase from OYSHO, and the products were then handed over to Kargoist on August 24th. Unfortunately, I have yet to receive them. I've reached out to OYSHO customer service and Kargoist multiple times, but unfortunately, I haven't received a satisfactory response or...