Oysho Store Misled Me About Stock and Delayed My Order
Today, I called Oysho's customer service to check stock availability at the Akasya store. I was assured that two units of the product were in stock and could be reserved if I placed an order. After placing the order, the delivery date was suddenly updated to December 5, 2024. When I followed up with the store, they confirmed two units were in stock, one reserved for me, but I couldn’t collect it today due to a "non-priority order." Customer service later claimed it was a system error and offered no solution. The store then informed me the product was out of stock entirely and canceled my order without explanation, directing me to another branch. This entire process wasted my time, forcing me to travel from the European side only to leave empty-handed. I demand Oysho resolves this immediately and provides a clear explanation for this chaotic and inconsistent service.
