Today, I called Oysho's customer service to check stock availability at the Akasya store. I was assured that two units of the product were in stock and could be reserved if I placed an order. After placing the order, the delivery date was suddenly updated to December 5, 2024. When I followed up with the store, they confirmed two units were in stock, one reserved for me, but I couldn’t collect it today due to a "non-priority order." Customer service later claimed it was a system error and offered no solution. The store then informed me the product was out of stock entirely and canceled my order without explanation, directing me to another branch. This entire process wasted my time, forcing me to travel from the European side only to leave empty-handed. I demand Oysho resolves this immediately and provides a clear explanation for this chaotic and inconsistent service.
I placed an order from Oysho on February 1, 2025. The system showed that my package would be delivered by February 5, but for days, the status just said “in transit” with no updates. Today, I called the shipping company to check, using the tracking number provided. However, they told me the trackin...
I placed an online order (No. 60070429404) with Oysho on November 27, 2024, and paid in full. The estimated delivery date was December 2, but it still hasn’t been shipped. For two days, I’ve been reaching out to customer service with no resolution. When I called the support center, I was told there’...
I placed an order from the Oysho online store on the morning of February 10, and 2 hours later I chose the delivery method to the store. When I went to the store, they told me that my order was not included in the store's system, they did not deliver the product, I called the call center and they sa...
On December 3, I placed an order through the Oysho app for delivery to the Forum Istanbul store. My order was shipped on December 4. Typically, store pickup orders arrive the next day, but by December 6, I still hadn’t received it. Upon checking the shipping status, I saw that it was marked as deliv...
On September 5, 2025, I placed an order (No: 60080904310) through Oysho’s online store, choosing the “Pick Up In-Store” option for the store. During checkout, it was clearly stated that the item would be ready for pickup on September 9, 2025. However, when that date arrived, the order was still not ...
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