I am experiencing a problem accessing my main user account on the Sidra Chain website due to Google Authenticator. About five days ago, I changed my phone, and after switching devices, my previously registered Google Authenticator codes did not transfer to the new phone.
Because of this, I am unable to complete the two-factor authentication (2FA) step required to log in to my Sidra Chain account. The Google Authenticator app on my new device appears empty, and I cannot see the verification code linked to my Sidra Chain account, which prevents me from signing in.
Although there are no funds or assets currently at risk in this account, I still want to regain full access and use the service normally again. I respectfully request that my identity be verified through alternative methods and that the existing Google Authenticator (2FA) be removed or reset on my Sidra Chain account so I can log in and then properly set up two-factor authentication on my new device.
I am writing regarding an ongoing issue with the Sidra Chain mobile app related to two-factor authentication (2FA). I have lost access to my authentication code and, as a result, I have been unable to log into my account for more than a month. What I specifically need is for my 2FA to be either disa...
I have been unable to access my Sidra Chain account since 28 December 2025 because I lost access to my two-factor Authenticator when I changed my phone. When I try to log in, the system asks me for the Authenticator code, but I no longer have the app or the codes linked to my old device, so I am com...
I have been unable to access my Sidra Chain account for about two months because the system suddenly started asking me for a Google Authenticator code, even though I never activated or linked Google Authenticator to my account. When I try to log in now, I am blocked at the step where a Google Authen...
I have been unable to access my Sidra Chain account for about two months on my Android phone because the system suddenly started asking me for a Googl...
I have been unable to access my Sidra Chain account through the Android application for about one month. Until this issue occurred, I was always logging in only with my password and had never activated or linked Google Authenticator or any other additional security method to this account. Recently, ...
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