On December 3, I placed an order through the Oysho app for delivery to the Forum Istanbul store. My order was shipped on December 4. Typically, store pickup orders arrive the next day, but by December 6, I still hadn’t received it. Upon checking the shipping status, I saw that it was marked as delivered on December 5. However, Oysho’s tracking system still showed the order as “in transit.”
I contacted Oysho customer service at 10:06 AM on December 6, and they promised to investigate with the courier. At 10:30 AM, I received an email stating the order had been delivered to the store. When I went to pick it up, the store staff informed me the item had not arrived.
I have spent hours speaking with Oysho representatives and the courier company. The courier insists the item was delivered, but the store denies receiving it. One of them has clearly lost my order. I am now requesting a full refund immediately. If this issue is not resolved promptly, I will take further action to protect my rights. It is unacceptable that I, as the customer, am left to handle this situation on Oysho’s behalf.
On September 27, 2025, at 1:41 p.m., I purchased a bag from the Oysho store in Ankara Gordion, paying $58. Since the item wasn’t available in the store, I was told it would be ordered from another location and would arrive by Wednesday at the latest. I was also told I would receive a message once it...
On September 15, 2025, I placed an order (#60056184617) from Oysho’s online store. My order included leggings, a sweatshirt, a jacket, and a t-shirt totaling ₺22,390. The delivery address was in Çekmeköy, Istanbul, and the estimated delivery date was September 25, 2025. However, as of today, October...
On September 5, 2025, I placed an order (No: 60080904310) through Oysho’s online store, choosing the “Pick Up In-Store” option for the store. During checkout, it was clearly stated that the item would be ready for pickup on September 9, 2025. However, when that date arrived, the order was still not ...
I placed an online order with Oysho on January 18, 2025, but it has not been delivered to me, and my package appears to be lost. Despite informing Oysho’s WhatsApp support team about the situation over the past five days, I have received neither a response nor a refund. They keep delaying the matter...
I placed an order from Oysho on February 1, 2025. The system showed that my package would be delivered by February 5, but for days, the status just said “in transit” with no updates. Today, I called the shipping company to check, using the tracking number provided. However, they told me the trackin...
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