On November 10, 2025, we left my daughter's water bottle at the Miniso store in Adana M1 Real mall, and despite calling the store for days afterward, the phones weren't answered, and when they were answered, I was told "It's not here."When I personally went to the store three days later, they told me they had found the water bottle but had thrown it away.Despite calling every day about a lost item, I didn't receive a proper response, and then learning that the found product was thrown away without notifying me was both very upsetting and seriously shook my trust in the store. At the very least, I would have expected them to inform me when they found the item and give me an opportunity to come pick it up.I expect them to send me a replacement for the water bottle they threw away, and I expect an apology from the store management for the communication and approach during this process.
On November 17, 2025, I purchased a BT21 licensed decorated plastic bottle with strap (520 ml) from the Miniso store at Mall of Istanbul. I bought the product for my children and washed it before first use, filled it with water, and gave it to them. However, when the kids dropped the water bottle fr...
On October 19, 2025, at 2:22 PM, while shopping at the Kadıköy Miniso store, a water bottle fell to the floor because the aisles between the shelves were too narrow. Even though only the bottle's cap was broken, the employees at the register stated that I needed to pay for the product and insistentl...
Brand: Miniso Product: Harry Potter themed water bottle Purchase location: Adana M1 Real branch Purchase date: 11/01/2025 Issue date/status: Lid came off during first wash; product is now unusable Documentation: No receipt/invoice; transaction record available on credit card statement Store response...
On July 7, 2024, I purchased a glass cup with lid from the Kanyon Miniso store for $7. I bought the product as a gift, and when I went to Bursa, I noticed that the lid wasn't in the box. I then went to the Sur Yapı Miniso store and explained the situation. However, they stated that they couldn't pro...
On October 29, 2025, I shopped at the Miniso store in First Avenue Istanbul. The products I purchased were displayed on a stand with the same items all at one discounted price. After I paid, I noticed the price was different. I informed the store manager, a woman, about this situation and my consume...
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