I Demand Staff Retraining and Open Registers During Rush Hours at Miniso

Yesterday evening after iftar, I entered the Miniso store at Adana Seyhan Real M1 Mall to shop. The store did not have much product variety to begin with, so I selected a Powerpuff Girls cup and headed to the checkout. Even though there were only two people ahead of me, I was kept waiting at the register far longer than necessary.

I informed the cashier that I was in a hurry and asked if a second register could be opened, but they simply replied "unfortunately not" without offering help, forcing me to continue waiting. Due to incompetence, the cashier kept scanning products repeatedly, taking a long time to identify which item was blocking installment payment options. Another staff member was called over to handle gift wrapping, but for some reason, that employee was also unable to open a second register and only focused on stocking shelves and wrapping gifts.

Being kept waiting for so long and the failure to open a second register despite informing them of my urgency caused me significant distress. Therefore, I request that the staff members involved be reprimanded, that opening a second register be actively ensured during times of crowd density or urgency, and that other floor staff be cross-trained and authorized to operate registers instead of being restricted to shelf stocking and gift wrapping.

The product is already sold out on the website, and store inventory location details are not displayed either. I expected a much better collection.