Miniso Sends Incomplete Kuromi Travel Pillow Set Without Sleep Mask
With my order number 79897 dated October 23, I purchased a Kuromi travel pillow from Miniso's online store. My order was delivered on October 27 to my address in Bursa Nilüfer Beşevler. Even though I bought it thinking the product would come as a set with a sleep mask, only the travel pillow came out of the package—the sleep mask was missing.
Despite making a purchase of over $14, I was disappointed that the product was sent incomplete. I haven't had any conversation with customer service yet. My request to Miniso is that the sleep mask, which is part of the product I purchased, be sent to me as soon as possible and that this deficiency be corrected.
I demand that this missing product issue I experienced be quickly reviewed and resolved.
Hello Ms. Leyla, You have been informed about your complaint and the related process. In order to close the process, we kindly ask you to update your complaint as 'Resolved' on the platform. If you have any questions, you can always reach us. We wish you a good day. Best regards, Miniso Turkey Customer Experience Team
