I am experiencing a serious grievance with MSI regarding the MSI Shout Out promotion. Even though I fully complied with all campaign terms and registered my products on time, I did not receive all of the Steam codes I was entitled to. After submitting my applications, one of my products initially ap...
I am filing this complaint regarding my MSI Prestige 14 A10SC laptop, which I purchased in 2020 from Amazon Germany (Amazon.de), and for which I request a clear and definitive resolution. For approximately one year, the laptop’s keyboard has been suffering from a hardware failure. Specific keys do n...
On January 8, 2026, I sent my MSI Bravo 15 C7UDX laptop to Monster Lab Technical Service via courier to request support. The issue I experienced occurred after an error during a BIOS update, which caused the screen to shut off and never turn back on. Today, I was contacted by the service center and...
I purchased my MSI Bravo 15 C7VFK laptop about 21 months ago, and since the first day, it has had a recurring issue: when starting up, the device shuts down on its own 3–4 times, then boots only after showing the automatic repair screen. This problem occurs especially when the device is not plugged ...
I purchased my MSI GP76 Leopard laptop in 2021 through Hepsiburada, and I’ve been using it in Antalya. About two weeks ago, the hinge joints broke while I was simply opening the lid in a normal way. Since the warranty period has expired, I haven’t yet contacted an authorized service center. My invo...
I purchased my MSI Katana 17 laptop about 5–6 months ago from a Vatan store in Istanbul. Shortly after the purchase, physical defects appeared on both the top display section and the keyboard area, which I believe are caused by manufacturing or design flaws, not by user damage. I brought the device ...
I have been unable to turn on my MSI Katana 17 B13VFK laptop for the past four days. The device does not power on at all, and I have already tried basic troubleshooting steps such as using different power outlets and adapters, but the problem persists. My laptop is still under warranty, and I purcha...
I purchased an MSI Cyborg 15 A13VF-893XTR laptop. I completed all setup and configurations perfectly, and I use only licensed software and applications. However, since the very beginning, the computer has been randomly shutting down on its own from time to time. At first, I thought this might be a c...
For the past 4–5 months, I’ve been experiencing a persistent dead pixel issue on my MSI G2712F monitor. I purchased the product from İncehesap, and it is still under warranty. Despite calling customer service numerous times to resolve the issue, I keep receiving automated responses such as “We are o...
I purchased the MSI MAG A650BN 650W Power Supply from Amazon. About two weeks after purchase, I began noticing a very loud and disturbing noise coming from the unit. This issue has been ongoing for nearly 1–2 months now and occurs almost constantly, especially when the system is under load. Although...
On 06.09.2025 at around 13:06, I purchased an MSI Katana 17 - 14th Gen Intel Core i7 14650HX - RTX 5070 8GB - 32GB RAM - 1TB SSD - Win11 (Computer code KATANA 17 HX B14WGK-045TR) from Vatan Bilgisayar in Turkey for ₺89,999 including taxes. When I first opened the computer and watched videos on YouTu...
About a week ago, I contacted MSI official support email to ask whether the recovery software for my MSI Katana 15 B12VGK laptop could be provided. I only wanted to obtain some information — I wasn’t requesting any paid service or special favor. However, to this day, I have not received any response...
I purchased an MSI B850 Tomahawk motherboard. While its market price was ₺12,000, they sold it to me for ₺15,000, and to make matters worse, it was delivered with a bent CPU pin. When I contacted customer service, they showed no responsibility and tried to blame me for the defect. This clearly shows...
My MSI Vector 16 hx A13V laptop, which is still under warranty, is experiencing intense flickering, especially on the dark screen. I initially ignored it, hoping it would be fixed with updates, but unfortunately, it hasn't. I'm calling an authorized service center, which is a service center. Unfortu...
The MSI Katana 17 gaming computer I ordered online a month ago suddenly freezes during gameplay. No matter what I did, I couldn't fix the problem. I uninstalled and reinstalled the drivers, updated them, and tried a bunch of old and new drivers. But the freezing problem persists. Sometimes I play fo...
I purchased the MSI Raider 18 HX AL laptop for ₺280,000, expecting top-tier performance and build quality. Unfortunately, just one month after purchase, I’m already facing a serious issue: the charging port is loose and unstable. The charger no longer fits securely, and the connection keeps cutting ...
We chose MSI over many other brands—despite the higher cost—because it was praised as one of the best in the world. But now I truly regret that decision. I own an MSI PL62 7RC, and although it’s never been dropped or mishandled, the rear case cracked on its own due to its poor-quality build. When I...
I purchased the MSI 27" MAG 274URFW monitor specifically for my work and multimedia needs, and it performs perfectly with a wide range of devices—including different laptop brands, desktop PCs, TV boxes, and gaming consoles. However, when I try to connect it to my PlayStation 5, it simply does not w...
On April 8, 2025, I purchased an MSI G321Q monitor from a seller I'll refer to as "X." You’ll understand why I’m choosing not to disclose the seller’s name once you’ve read the full story—because, as you’ll see, they are not at fault in any part of this situation. Right after unboxing the monitor, I...
On October 13, 2024, I purchased the MSI Pro H610M-G motherboard from Amazon. When I attempted to update the BIOS, the process failed. After clicking the "Restart Computer" option to proceed with the update, the computer shut down and never powered back on. As a result, the update could not be compl...
I own an MSI Pro H610M-G DDR4 motherboard, and MSI Center repeatedly prompted me to update the BIOS. After following their recommendation and updating it, my computer completely stopped working and would not turn on again. I attempted to contact MSI for warranty support but could not find anyone to...
I purchased an MSI Cyborg 15 A13V laptop on October 16, 2024, but its battery only lasts 3 hours, even with minimal usage such as video playback and basic tasks. I sent the laptop for service just 11 days after purchase, and it has been sent for repairs three times since. Each time, the service cent...
I sent my MSI Cyborg 15 A12VF laptop to MSI Turkey’s authorized service due to severe overheating problems. The service team claimed to have conducted general and performance tests, stating no issues were detected, and returned the device. However, since receiving my laptop, it has shut down twice u...
Hello, last week I purchased an MSI x670e motherboard, an MSI MPG A1000G 1000W power supply, and an MSI CoreLiquid 360R V2 cooler. I connected all components correctly based on online guides: the pump was connected to the pump header, the fans were connected to the CPU fan header, and all components...
