I tried to reserve an item at a Miniso store, but it was removed from sale — how can I find out whether I can still buy it and keep the price?

What to do if you tried to reserve an item at Miniso but it was removed from sale, and whether you can still buy it at the same price:

If your reserved item disappeared from sale, first check why. It may be temporarily unavailable due to stock issues, a pricing error, or a technical glitch. Check your Miniso account to see whether the reservation was officially canceled or still pending.

1. Contact Miniso support:
Provide the item name, reservation date, and screenshots. Support can check real stock levels and whether the product is temporarily or permanently removed.

If the removal was due to a system error and stock still exists, Miniso may allow you to place the order manually — sometimes even at the original price.

2. If the product is discontinued:
If the item was removed because deliveries stopped, keeping the original price is usually impossible. However, you can ask for a similar item at the same price. Some stores agree, especially if you have proof of reservation.

3. If Miniso doesn’t respond or refuses to explain:
Report the issue on Xolvie to escalate the case and protect other buyers.